Caregiver & Service Coordination Specialist

DIRECTION HOME OF EASTERN OHIO • Youngstown, OH

10d • Onsite

About The Position

Under the general supervision of the Family Caregiver Support Program Director, the Caregiver & Service Coordination Specialist assists unpaid family caregivers and eligible individuals in accessing information, resources, services, and supports that promote health, wellness, independence, and the ability to remain safely in the community. The position serves as a primary point of contact for caregiver and Title III service inquiries and supports coordination of services throughout the Agency's four-county service area.

The specialist conducts telephone and in-person assessments, identifies individual needs, coordinates referrals to appropriate service providers, follows up on services, and assists with monitoring service effectiveness. The position also supports the development, coordination, and delivery of caregiver education, wellness initiatives, and evidence-based programs while maintaining fidelity to established program standards.

Requirements

• Bachelor’s degree.
• At least three years of prior experience in health care, community outreach, community resources, social work, geriatrics, long-term care, aging and disabilities, or similar information and referral assistance.
• Strong community engagement, communication, organization, assessment, and resource-navigation skills.
• Ability to communicate effectively and build rapport with the general public in person, by phone, and via email.
• Ability to travel to community and consumer locations within Ashtabula, Mahoning, Trumbull, and Columbiana counties, and occasionally outside the four-county service area, including Columbus, Ohio.
• Ability to lift, carry, push, and/or pull 20 pounds upstairs as needed.
• Ability to comprehend written material and recall and apply facts related to essential job functions.
• Ability to accurately document facts related to essential job functions.
• Ability to ambulate sufficiently to access locations that may not be readily accessible.
• Ability to analyze and evaluate information and implement a reasonable course of action based on available information.
• Data entry skills.
• Flexibility in scheduling and adapting to rule and productivity changes.
• Valid driver’s license and proof of automobile insurance.
• Must pass a criminal background check and drug screen.

Responsibilities

• Assist unpaid family caregivers and eligible individuals in accessing information, resources, services, and supports.
• Serve as a primary point of contact for caregiver and Title III service inquiries.
• Support coordination of services throughout the Agency's four-county service area.
• Conduct telephone and in-person assessments and identify individual needs.
• Coordinate referrals to appropriate service providers, follow up on services, and assist with monitoring service effectiveness.
• Support the development, coordination, and delivery of caregiver education, wellness initiatives, and evidence-based programs.
• Maintain fidelity to established program standards.

What This Job Offers

• Job Type: Full-time