Services Specialist - Service Delivery Coordination

Baker Hughes•Broussard, LA

About The Position

The Services Specialist - Service Delivery Coordination coordinates field operations, personnel, and resources to support safe, efficient, high-quality service delivery. The role works with Operations Managers, Resource Management Specialists, Reliability Coordinators, and field teams to support successful job execution while maintaining compliance with company standards, policies, and safety requirements. The position leads and supports HSE and service quality initiatives, monitors operational performance, coordinates crew scheduling and workforce administration, and helps ensure personnel meet certification, training, and competency requirements. It also provides field support for complex operations, works with equipment and operations teams to prepare resources for deployment, and identifies opportunities to improve service delivery and workforce effectiveness. The role may require travel to operational facilities, workshops, customer locations, and offshore field operations as business needs require. It follows general hours of 8 AM to 5 PM. The employer requires valid work authorization in the country of employment and is unable to sponsor work authorization. The Baker Hughes internal title is Services Advisor - Service Delivery Coordination.

Requirements

A 2-year technical, industrial, engineering, or scientific degree, or equivalent Oil & Gas industry experience.
3+ years of relevant offshore, deep-water, coiled tubing, well intervention, or related oilfield services experience.
Experience coordinating field operations, personnel, and operational resources.
Strong leadership and team management capabilities.
Excellent verbal and written communication skills.
Ability to work effectively with employees, customers, and stakeholders across multiple cultures and functions.
Knowledge of HSE standards, operational procedures, and service quality processes.
Ability to manage multiple priorities and operational deadlines simultaneously.
Experience supporting workforce planning, scheduling, and personnel development activities.
Strong organizational, problem-solving, and decision-making skills.
Proficiency in administrative reporting, record keeping, and personnel tracking processes.
Commitment to safety, continuous improvement, and operational excellence.
Valid work authorization in the country of employment; the employer cannot sponsor work authorization.

Responsibilities

Lead and support HSE and Service Quality initiatives across the assigned location.
Participate in safety meetings and promote operational excellence and compliance.
Conduct audits and field visits at workshops, job sites, and well locations to assess service delivery and identify improvement opportunities.
Ensure assigned personnel understand and follow company policies, standards, and operating procedures.
Maintain compliance with required certifications, training, and competency requirements for field personnel.
Coordinate field crews and resources to meet operational requirements safely, efficiently, and on schedule.
Monitor workforce utilization and operational efficiency while maintaining service quality and safety standards.
Manage duty rosters, attendance records, and workforce scheduling.
Support personnel administration, including timekeeping, leave tracking, and workforce documentation.
Ensure consultant timesheets and employee bonus records are completed accurately and properly approved.
Collaborate with resource management teams on personnel tracking and reporting.
Support competency assessments, training initiatives, and workforce development programs.
Provide field support for complex operational activities and help ensure crews are prepared for execution.
Coordinate with equipment and operations teams to ensure resources are available and ready for deployment.
Identify opportunities to improve operational performance, service delivery, and workforce effectiveness.