Service Coordination Specialist (Entry Level)

Cascade Community Healthcare • Centralia, WA

9d • $20 - $24

About The Position

Cascade Community Healthcare is seeking a Service Coordination Specialist to join its Crisis Relief Team at the Cascade Evaluation and Treatment Center, which provides intensive mental health and psychiatric services for adults age 18 and older. The position works closely with an interdisciplinary treatment team to coordinate care and discharge planning for individuals, their families, local providers, and other referral sources.

The available schedule is Sunday through Tuesday, overnight, from 10:00 p.m. to 10:30 a.m. The position offers a $2-per-hour shift differential for eligible Swing and NOC hours and for hours worked on Saturdays, Sundays, and holidays. The listed pay scale is $19.72–$24.03, depending on experience.

The role involves educating individuals about treatment consents and authorizations, coordinating care and referrals, identifying service gaps, supporting safety and discharge planning, and maintaining complete clinic records. The work includes substantial physical demands, including responding to aggressive or self-injurious behavior, assisting with protective holds and patient transfers, and pursuing a client who attempts to leave the secure unit. Successful completion of MOAB (Management of Aggressive Behavior) training is required.

Requirements

• Washington State Registered Agency Affiliated Counselor (RAAC) credential, or eligibility to obtain it.
• Pass a Washington State Patrol background check at hire and annually thereafter; a national background check may be required if the applicant has not lived consecutively in Washington State for the last three years.
• Communicate effectively verbally and in writing.
• Work dynamically as part of a multidisciplinary team.
• Develop and maintain effective working relationships with coworkers, public- and private-sector organizations, community groups, and the public.
• Maintain a current phone number and mailing address with the Human Resources Department.
• Successfully complete MOAB (Management of Aggressive Behavior) training.
• Meet the physical demands of the role, including standing or walking, protective holds and movements, blocking and redirecting patient movements, physical interventions, pursuing a client attempting to leave the secure unit, and lifting, positioning, pushing, or transferring patients.

Responsibilities

• Educate and inform individuals about consents for treatment and authorizations for use and disclosure of information.
• Participate regularly in interdisciplinary treatment team meetings.
• Collaborate with the interdisciplinary team and patient to identify appropriate resources and coordinate external appointments.
• Conduct discharge assessments with patients to identify their natural resources.
• Coordinate care and provide referrals to ensure services are coordinated with facility staff and external providers.
• Identify and address gaps in service needs and recommend appropriate services for individuals upon discharge.
• Collaborate with the interdisciplinary treatment team to engage, monitor, and communicate with individuals while maintaining safety and meeting their needs.
• Maintain clinic records and document service delivery activities, including brief interventions, care coordination, discharge planning, treatment planning, and other pertinent information.
• Obtain individuals’ signatures regarding treatment when necessary.

Benefits

• Public Service Loan Forgiveness (PSLF) eligible employer.
• 13 hours of paid time off (PTO) earned monthly, prorated based on FTE; PTO is available after 90 days of employment.
• 11 paid holidays and 16 hours of personal holiday, prorated based on FTE; personal holiday hours are available after 90 days of employment.
• Company-paid medical, dental, and vision benefits, subject to plan terms and eligibility requirements.
• Company-paid AllyHealth, Employee Assistance Program (EAP), life insurance and AD&D, long-term disability, and supplemental critical illness, hospital indemnity, and accident insurance, subject to plan terms and eligibility requirements.
• Voluntary supplemental term life insurance, supplemental legal care, fraud and identity protection, HSA, FSA, dependent care FSA, and pet insurance, subject to plan terms.
• 401(k); after six months of employment, Cascade contributes 5% of gross earnings monthly, with no employee match required.
• Reimbursement for required Department of Health licensure and other job-required certification renewals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed