Career Navigator

EDSI (Educational Data Systems, Inc.)•Tallahassee, FL

16h

About The Position

The Career Navigator provides case management and career counseling to SNAP E&T and TANF customers. The role involves assessing customers’ work, family, and personal development needs; helping them address barriers to obtaining and retaining employment; and providing ongoing support for job retention, satisfaction, and career progression. The Career Navigator works with customers to plan and follow through on activities, connects them with community or social service agencies when needed, and coordinates with a Recruiter to prepare them for Work-Based Learning and unsubsidized employment. The position maintains customer databases and files, documents contacts and activities, supports audits, monitors compliance with contract requirements, and works in Career Centers or in the community as needed. It also assists with workshop schedules, addresses attendance problems, answers questions about program requirements, and provides follow-up and retention services in accordance with applicable contracts.

Requirements

Career counseling experience.
Ability to prioritize tasks and document visits and contacts.
Demonstrated telephone, computer, and written communication skills.
Ability to maintain flexibility as contract or contractor needs require.
Proficiency in Microsoft Office applications.
Valid driver’s license.
Florida Workforce Professional Certification Tier I, required within 30 days of employment.

Nice To Haves

Bachelor’s degree in Education, Social Work, Human Resources, or a related area preferred.

Responsibilities

Provide individualized assessments of customers’ work, family, and personal development needs and opportunities.
Build one-on-one professional relationships with customers to help eliminate barriers to obtaining and retaining employment.
Maintain regular contact with customers to monitor job retention, satisfaction, and career progression and address emerging needs.
Assess customer needs and refer customers to appropriate community or social service agencies when needed.
Encourage customers to participate in and follow through with planned activities outlined in contracts with funding agencies.
Oversee customer activities and assist with workshop schedules.
Develop solutions to customer attendance problems.
Maintain an organized customer database and detailed documentation of all contacts.
Maintain customer files as specified by CSCR.
Provide case management follow-up and retention services, making post-placement contacts as required by contract and accommodating customer work schedules.
Document participant contacts and activities in case progress notes.
Answer questions about program requirements.
Oversee participant case management files and ensure contract regulations are followed.
Work in Career Centers or in the community as needed.
Assist with case note and file audits.
Work with the Recruiter to prepare customers for Work-Based Learning and unsubsidized employment.
Perform other opportunities as available.