Career Navigator

Goodwill Industries of Middle Tennessee•Jackson, TN

About The Position

The Career Navigator supports the organization’s mission of changing lives through education, training, and employment by guiding individuals as they overcome barriers and pursue career goals. The role provides direct service, counseling, intake support, and connections to resources, while helping participants build job-seeking and employability skills. The Career Navigator also promotes a positive work environment aligned with the organization’s values of Teamwork, Respect, Uprightness, and Empowerment.

Requirements

Bachelor’s degree or equivalent, defined as eight years of experience in social work or training. Relevant experience may substitute for education at a rate of two years of relevant experience for each year of required education.
Four years of experience in social work, career counseling, workforce development, or training.
Awareness of career development concepts.
Ability to interact politely and professionally with Goodwill staff and community professionals.
Ability to handle situations calmly and positively.
Proficiency with Microsoft Word, Excel, and Google Suite.
Ability to commute to community events; local travel is required.
Ability to learn new processes quickly and strong organizational skills.
Strong written and oral communication skills, including communicating effectively with all levels of management and employees.
Strong customer service, relationship-building, and interpersonal skills.
Strong time-management skills and attention to detail.
Ability to work independently with minimal supervision.
Valid driver’s license and proof of insurance.

Nice To Haves

Career Coach/Navigator Certification.
Office management and/or job placement experience.

Responsibilities

Conduct intake appointments for individuals seeking employment or training.
Help participants identify training or educational needs.
Develop individualized career plans outlining participants’ goals and steps.
Provide one-on-one or group instruction in employability skills, including resume writing, digital literacy, interview techniques, and soft skills.
Maintain communication with clients and accurately document interactions.
Create weekly listings of job openings and email job leads to clients.
Manage client flow within the center to ensure quality service delivery.
Enter data accurately into databases and generate routine reports.
Represent the organization professionally in community settings.
Perform other duties as assigned.