Career navigator

Equus•Idabel, OK

5d•$15 - $16•Onsite

About The Position

The Career Navigator provides integrated workforce planning services to career center customers, helping them develop, evaluate, and implement plans to find employment or build employment skills. The role involves maintaining contact with customers and service providers, supporting customer self-assessment, and helping customers identify occupational information, employment opportunities, and training options. The Career Navigator provides career advisement, referrals, job placement and advancement support, and retention services. The position includes ongoing case management and coordination with service providers. The Career Navigator develops and updates service plans, documents customer interactions in an automated system, maintains program-compliant case files, and prepares reports as requested. The role also addresses customers’ individual needs and barriers, promotes inclusion and equitable access, and refers participants to appropriate workshops, assessments, and internal programs. Work is primarily in an office, with occasional travel to homes, training providers, employment sites, and other locations.

Requirements

Basic computer literacy, including the ability to use the Internet and Microsoft Office products.
Keyboarding skills.
Ability to work in a team environment.
Excellent interpersonal skills and customer-service orientation.
Strong oral and written communication skills.
Valid driver's license and adequate vehicle insurance coverage.

Nice To Haves

Bilingual candidates preferred.

Responsibilities

Interview customers to assess ongoing service needs, obtain occupational information, and explore employment and training opportunities.
Coach customers to present themselves effectively as candidates and pursue employment or further occupational information.
Provide career advisement, including developing individual employment and placement plans, referring customers to jobs, arranging training or education placement, and supporting job placement, advancement, and retention.
Visit customers’ homes, training provider sites, and employment sites as needed.
Use Extreme Customer Service behaviors in interactions with internal and external customers.
Develop and implement service plans to meet customer needs and update plans as needed.
Coordinate activities among service providers.
Implement program-related procedures and maintain accurate case management.
Provide ongoing case management and act as a liaison between customers and service providers.
Provide employment services and guidance to help participants retain employment.
Document customer interactions in an automated system, maintain case files to program requirements, and prepare reports as requested.
Address customer needs and barriers, foster an inclusive environment, and refer participants to appropriate workshops, assessments, and internal programs while ensuring equitable access.