Career Navigator - Grand Rapids

West Michigan Works!•Grand Rapids, MI

6d•$35,085 - $49,107

About The Position

The Career Navigator greets and assists participants entering a Michigan Works! service center with career exploration and job-search efforts. The role provides information about available resources, helps identify the type and level of assistance participants need, and offers instruction and coaching on current job-search strategies and techniques. Work is carried out according to established procedures, with latitude for initiative and independent judgment. The position is full-time, 40 hours per week, in Compensation Pay Range A, with an annual salary range of $35,085 to $49,107. Starting wage is commensurate with qualifications and experience. The position is based in Grand Rapids and requires local or statewide travel. ACSET serves as the administrative and fiscal agent for the Michigan Works! Agency covering Allegan, Barry, Ionia, Kent, Montcalm, Muskegon, and Ottawa counties. West Michigan Works! leads workforce-development strategy and resource alignment by connecting employers’ talent needs and job seekers’ employment needs to solutions.

Requirements

Demonstrated customer service skills.
Proficiency in typing, word processing, and internet use.
Ability to apply analytical skills to identify operational problems and potential solutions.
Interpersonal skills to communicate effectively, orally and in writing, including prior public-speaking experience.
Communication and organizational skills that support a quality work environment, and ability to work as part of a team.
Planning and time-management skills, including the ability to adapt to changing priorities.
Ability to establish and maintain effective working relationships with supervisors, fellow employees, state and local agencies, and the general public.
Ability to organize, prioritize, and maintain confidentiality while providing patient, friendly, participant-centered services.
Knowledge of proper telephone etiquette.

Responsibilities

Orient participants to the Michigan Works! System, its programs, services, opportunities, and service-center facility.
Introduce participants to the job-seeker, employer, and career-explorer features of the Pure Michigan Talent Connect (PMTC) website.
Help participants enter information into PMTC to create a Profile Record and attach a resume.
Help job seekers locate suitable opportunities on PMTC and other internet sites.
Verify Unemployment Insurance claimants’ PMTC registration, provide proof of registration, and submit the required electronic message in a timely manner.
Help job seekers develop suitable resumes using appropriate formats and software tools.
Explain the Federal Bonding Program to appropriate participants and assist them with the bonding process.
Explain the Unemployment Insurance student waiver process, review training-program information, and complete relevant forms to determine whether a waiver is to be granted.
Assist participants with career exploration and job-search planning activities.
Perform data entry and reconcile results using appropriate reports and database systems.
Refer participants to Michigan Works! programs, services, and activities, including workshops, job fairs, and training.
Assist in developing displays and exhibits highlighting career and employment opportunities.
Participate in recruitment and outreach activities representing Michigan Works! at career fairs, job fairs, roundtables, and other community events.
Provide labor market information about staffing patterns, career ladders, hiring patterns, working conditions, and pay rates for the West Michigan civilian labor force.
Refer customers to community resources that provide services related to essential life needs.
Participate actively in continuous quality improvement processes.
Perform other duties as assigned.