Career Coach, Youth Program - Allegan County

West Michigan Works!•Allegan County Allegan, MI, MI

6h•$44,401 - $62,176

About The Position

The Career Coach works with participants in various Michigan Works! programs to help them achieve their training and employment goals. The role provides assistance through interviews, assessments, referrals, support services, and follow-up, and includes case management, data management, maintaining and updating case files, and delivering services consistent with program objectives. Work follows established procedures while allowing latitude for initiative and independent judgment. This is a full-time, 40-hour-per-week position serving the Youth Program in Allegan County. The position is in Compensation Pay Range C, with an annual salary range of $44,401 to $62,176; starting wage is commensurate with qualifications and experience. Fringe benefits include healthcare benefits, retirement plans with employer match, a financial wellness program, tuition reimbursement, paid holidays, and accrued time off.

Requirements

Knowledge normally acquired through a Bachelor's Degree.
Two to four years of experience in workforce development, or an equivalent combination of training and experience.
Knowledge of information technology, Microsoft Office Suite, and telecommunication hardware.
Interpersonal skills to communicate effectively orally and in writing, with prior public-speaking experience.
Communication and organizational skills that contribute to a quality work environment and the ability to work as a team.
Planning and time-management skills, including the ability to adapt to changing priorities.
Ability to establish and maintain effective working relationships with supervisors, fellow employees, state and local agencies, and the general public.
Ability to organize, prioritize, and maintain confidentiality while providing patient, friendly, participant-centered services.
Knowledge of relevant human service programs, policies, resources, and procedures.
Physical ability to sit in one position for extended periods.

Responsibilities

Conduct initial and extended participant interviews and assessments to identify needs, interests, and abilities, and provide assistance with resume writing, interview skills, and career exploration.
Help participants develop Individual Services Strategies and employment plans suited to their aptitudes, educational levels, physical abilities, and career goals.
Explain eligible Michigan Works! programs and services and assist participants in selecting programs based on their interests, aptitudes, and eligibility.
Assess participants and refer them to appropriate workshops or paid training to upgrade existing skills.
Provide crisis intervention counseling and referrals for barriers to job search and employment, including childcare, transportation, housing, clothing, medical care, substance abuse counseling, and domestic violence.
Maintain knowledge of available resources and refer participants to agencies or community services for assistance.
Monitor and record participant progress toward training and employment goals and objectives.
Attend career coach meetings, review new policies and procedures, and collaborate with peers to help job seekers connect with employers’ needs.
Prepare and maintain records and case files, including personal and eligibility information, services provided, narratives of client contacts, and relevant correspondence.
Meet or exceed established Agency performance expectations.
Attend professional development activities, trainings, and seminars.
Participate actively in continuous quality improvement processes.
Perform other duties as assigned.