Career Coach - Clark County

Diversified Services Network•Jeffersonville, IN

About The Position

Diversified Services Network Inc. is seeking a Career Coach for a long-term project serving Clark County in Jeffersonville, Indiana. The Career Coach provides case management, work-readiness counseling, mentoring, and employment support to participants, helping them pursue self-sufficiency through employment, education, training, retention, and advancement. The role includes managing participant caseloads, monitoring progress from referral through retention and advancement, and maintaining accurate participant records.

Requirements

Associate’s degree from an accredited university or college, or 12 months of related work experience.
Excellent verbal and written communication skills.
Demonstrated customer service skills.
Familiarity with the communities served, including knowledge and understanding of local needs and resources.
Frequent local travel is required.

Nice To Haves

One to three years’ experience in workforce development or related programs is preferred.

Responsibilities

Manage a caseload of participants and provide work-readiness counseling and mentoring.
Assess participants’ competencies, work history, educational attainment, skills, and abilities; identify employment challenges and prompt participants to find solutions.
Conduct regular individual meetings with participants regarding job search, education, job retention, and job readiness.
Review available services with each participant and develop an employment plan covering short- and long-term goals.
Maintain information about area resources and employers.
Ensure participant accountability and attendance, and track employment-retention goals.
Promptly notify government agencies when a participant loses employment or has reduced work hours.
Maintain scheduled periodic contact with participants in a variety of locations to assess job-retention and advancement issues.
Inform participants about available training and jobs that may lead to advancement.
Monitor participant progress throughout the program cycle, from referral through retention and advancement, to support achievement of self-sufficiency.
Prepare, organize, and maintain accurate, current electronic and paper participant files documenting the participant’s program history, including supportive services issued.
Provide case management focused on preparing customers for employment that leads to self-sufficiency.
Facilitate customer access to training, education, employment services, and job-specific information, providing case management at the appropriate level.