Career Coach – JPMC Work Reintegration Program

VOA Mid-States • Louisville, KY

5d

About The Position

The Career Coach – JPMC Work Reintegration Program provides comprehensive, participant-centered services and manages participants’ progress from outreach, referral, intake, assessment, and enrollment through career planning, training, job placement, retention, and advancement. The role develops employer and referral partnerships, coordinates supportive services, maintains accurate case records, and supports program performance and grant compliance.

The position is based in Louisville / Jefferson County, Kentucky, and is part of Volunteers of America Mid-States’ JPMC Work Reintegration Program. It is full-time, hourly, and non-exempt, and reports to the Senior Program Manager. The role requires travel throughout the service area.

Requirements

• Bachelor’s degree, or related field experience may be considered.
• Strong communication, organization, time management, employer engagement, and documentation skills.
• Proficiency in Microsoft Office and electronic case management systems.
• Ability to work independently and as part of a team.
• Valid driver’s license, reliable transportation, proof of automobile insurance, and ability to travel throughout the service area.

Nice To Haves

• Experience in workforce development, career coaching, case management, employment services, vocational rehabilitation, recovery support, or related human services.
• Experience supporting individuals facing barriers to employment, including justice involvement, recovery, housing instability, and unemployment.

Responsibilities

• Conduct community outreach and build a pipeline of eligible program participants.
• Receive and process referrals; complete intake, eligibility review, assessments, enrollment, and required consent and referral documentation.
• Explain program expectations, available services, participant responsibilities, and follow-up requirements.
• Develop, monitor, and revise individualized service and employment plans with measurable goals.
• Provide one-on-one career counseling, career exploration, goal setting, and employment pathway planning.
• Assist participants with resumes, job applications, digital literacy, job search strategies, mock interviews, and interview preparation.
• Deliver and document required job readiness training and curriculum completion.
• Provide ongoing coaching to help participants address barriers and progress toward employment and advancement.
• Identify appropriate occupational training, educational programs, certifications, and credential opportunities.
• Coordinate referrals, enrollment support, and progress monitoring for education and training.
• Assess barriers and arrange eligible supportive services such as transportation, identification, interview or work clothing, tools, and equipment.
• Connect participants with community resources for housing, childcare, food, utilities, and other needs; document all assistance.
• Build and maintain relationships with employers, staffing agencies, and workforce partners.
• Identify job opportunities aligned with participants’ interests, skills, and career goals.
• Coordinate employer introductions, interviews, hiring events, and job fairs.
• Verify employment placements through appropriate employer or participant documentation.
• Maintain required post-placement contact, address workplace concerns, and support job retention and career advancement.
• Maintain consistent participant contact and timely, individualized case notes.
• Complete and maintain assessments, service plans, releases of information, referrals, supportive service records, employment verification, and follow-up documentation.
• Enter accurate information in MyEvolv and other required systems within organizational timelines.
• Track enrollment, education and credential outcomes, job placements, retention, and other JPMC program performance measures.
• Follow VOA policies, applicable grant and contract requirements, confidentiality standards, and quality assurance procedures; promptly correct identified case deficiencies.
• Develop relationships with community agencies, educational institutions, government agencies, referral sources, and employers.
• Represent the JPMC Work Reintegration Program at meetings, outreach activities, and community events.
• Coordinate with VOA leadership, other program staff, and external partners to meet participant needs.
• Participate in staff meetings, case consultations, trainings, quality improvement activities, and special projects.

Benefits

• Employee Assistance Plans (EAP)
• Health and Wellness Program
• Medical coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Spending Account
• Short-term disability
• MetLife Legal Plans
• Competitive compensation packages
• Company-paid life insurance
• 403(b) retirement plan with company fund matching
• Employee discounts
• Loan forgiveness options through federal programs (National Health Corp and Public Service Loan Forgiveness)
• Company-paid benefits and paid time off effective day one

What This Job Offers

• Job Type: Full-time