Career Coach

KRA Corporation•Medina, OH

5d•$19 - $25

About The Position

We are seeking a motivated, customer-focused Career Coach to provide personalized coaching and support to Workforce Innovation and Opportunity Act (WIOA) customers. The Career Coach manages an assigned caseload, assesses individual needs, and works with customers to develop career plans aligned with their skills, interests, and employment goals. Through guidance, resource coordination, and ongoing support, the Career Coach helps customers overcome barriers, explore career opportunities, and build the skills and confidence needed for lasting employment success. The role provides career counseling and intensive case management within the One-Stop system. It includes determining eligibility, assessing employment and training needs, maintaining participant data and compliant case files, and developing Individual Employment Plans. The Career Coach counsels customers about the labor market, job opportunities, training programs, and partner services; conducts group sessions and assessments; coordinates referrals; and provides twelve months of post-exit follow-up. The position works in the field 30% of the time and operates in a work environment with usually moderate noise.

Requirements

Bachelor’s degree in business, education, public administration, behavioral science, or a related field from an accredited college or university.
At least two years of experience combining elements of training, counseling, and/or case management.
Substantial career coaching and case management experience.
Superior oral and written communication skills.
Strong interpersonal, staff management, management, customer service, and organizational skills.
Ability to adjust professionally to unforeseen circumstances or programmatic changes.
Ability to cultivate and manage high-quality stakeholder relationships and work with a diverse workforce.
Ability to exercise discretion and maintain confidentiality.
Self-starter with a commitment to completing tasks on time.
Strong presentation skills; resourcefulness and ability to work independently and as part of a team.
Ability to meet or exceed goals and objectives.
Strong project and time management skills.
Personal computer literacy, including effective use of the Internet, email, and Microsoft Office (Word, Excel, and Outlook), and ability to learn and efficiently use case management software.
Ability to work in the field 30% of the time.

Responsibilities

Provide career counseling and intensive case management services to WIOA customers within the One-Stop system.
Deliver a high level of customer service to job seekers while providing case management.
Complete intake and eligibility determinations for WIOA Adults and Dislocated Workers; assess job seekers’ employment and training needs and abilities through interviews, testing, and other methods.
Enter data into and use the participant information system and other databases required by the One-Stop system.
Guide job seekers in preparing Individual Employment Plans (IEPs) based on their career and educational goals.
Counsel customers on the local labor market, job opportunities, training programs, and partner services; make appropriate referrals and follow up.
Conduct orientation sessions, workshops, job clubs, and other group presentations.
Follow eligibility documentation policies, procedures, and regulations, and ensure case files include required documentation.
Maintain accurate case files for registered customers and ensure they meet compliance requirements.
Administer reading and mathematics appraisals and career interest inventories and aptitude assessments.
Develop a comprehensive IEP for each customer and refer and track eligible customers into programs at One-Stop centers or in the community in accordance with established MOUs.
Provide twelve months of post-exit follow-up, including retention and supportive services; verify and record post-secondary education or training enrollment and credential attainment during the follow-up period.
Meet or exceed program benchmarks and complete required reports.