Career Center Resource Coordinator

Our Workforce Programs • Philadelphia, PA

4d • Onsite

About The Position

The Career Center Resource Coordinator (CRC Coordinator) maintains order in the Career Resource Center and helps ensure the safety of customers using its services. The Coordinator provides prompt, staff-assisted customer service, supports customers in using career resources and computer-based tools, and directs customers who need additional assistance to relevant workshops and services. The role also includes maintaining participation records and keeping the center organized and its documents and equipment in order.

Requirements

• Associate degree in a human services field or at least three years of work experience in a related field.
• Past experience working with the targeted population.
• Good conversation skills and a genial personality.
• Excellent customer service skills.
• Patience and the ability to actively listen, resolve customer concerns, and de-escalate emotional customers or confrontational situations.
• Pass a drug screen in compliance with the Substance Abuse and Drug-Free Workplace policy.

Responsibilities

• Maintain order in the Career Resource Center and ensure the safety of customers using its services.
• Greet customers warmly and provide excellent, prompt, staff-assisted customer service, including offering to debrief with customers as they leave.
• Assist first-time customers with online PA CareerLink registration.
• Monitor customers’ progress while they use the CRC, answer questions, help them use available tools effectively, and recommend computer-based applications suited to their goals.
• Maintain daily participation logs and forward them to the Universal Services Team Lead.
• Inform customers who need additional services about available workshops and resources, including Welcome to PA CareerLink workshops, myPlace, and WIOA registration.
• Keep the CRC organized and clean, and notify the Universal Services Team Lead when documents need refilling or equipment needs repair.

Benefits

• Low-cost medical, dental, and vision insurance.
• 19 days of paid time off in the first year.
• 11 paid holidays.
• Retirement savings plan with employer match up to 5%.
• Flexible spending accounts.
• Paid short-term and voluntary long-term disability.
• Group term life and AD&D insurance.
• Voluntary term life insurance.
• Public Service Loan Forgiveness (PSLF) eligible employer.
• PTO Exchange.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree