CAREER AND RESOURCE NAVIGATOR - SAVANNAH

Goodwill Southeast Georgia•Savannah, GA

11d•$22 - $24

About The Position

The Career and Resource Navigator blends operations, human services, and career coaching to help internal and external clients achieve personal and professional goals. The role provides holistic support related to gaining and retaining employment, career training and education, career pathing and advancement, financial stability, and resource navigation. Navigators support client success and independence through mission-driven interactions and activities. The Navigator provides career coaching, job-readiness training, employment and education planning, resource referrals, and ongoing follow-up. The role builds relationships with clients, associates, employers, store managers, community agencies, and partner organizations; supports barrier removal and retention; and ensures documentation is timely, accurate, and compliant with applicable guidelines. The position may involve travel to events and sites across Goodwill SEGA’s territory and a flexible schedule, including nights and weekends as required.

Requirements

Associate degree or an equivalent combination of education and experience.
Work with limited supervision.
Good organizational skills.
Strong communication ability with associates at all levels, leadership, and external partners.
Ability to develop and maintain positive working relationships with associates.
Ability to work effectively with referral sources and case coordination staff to ensure continuity of services.
Proficiency with computers and Microsoft Office Suite.
Maintain a good driving record, valid insurance, and a valid driver’s license.
Positive attitude, attention to detail, and ability to manage multiple priorities and an associate caseload effectively.
Reliable transportation and proof of insurance.
Ability to work a flexible schedule, including nights and weekends as required.
Ability to travel to events and sites across Goodwill SEGA’s territory as needed.

Nice To Haves

At least two years of experience in case management, career counseling, or employment service programs is preferred.
Relevant Goodwill experience may supplement prior workforce development experience.

Responsibilities

Help individuals access Mission Services programs and remove barriers to personal and professional achievement.
Facilitate or provide career coaching, including intake, assessment, vocational and financial guidance, career and education searches, and placement support.
Facilitate job-readiness and employability-skills training in individual and group settings.
Communicate regularly with assigned individuals and build relationships with employers to promote employment or advancement for eligible job seekers.
Create Individualized Development & Employment Plans (IDEPs) for external clients or Individual Sustainability Plans (ISPs) for internal clients, addressing career and educational goals and barriers.
Develop relationships with local community agencies to identify resources for clients, including housing, food, and medical resources.
Communicate with community partner staff and maintain an up-to-date community resource guide.
Work with the Business/Community Engagement Specialist to plan, organize, and attend career-related events and activities.
Build relationships with store managers of associates assigned to the caseload.
Meet with associates during work shifts without interfering with their work performance, and partner with leadership to support retention through frequent interactions, site visits, scheduled meetings, follow-up, barrier removal, crisis intervention, and life-skills resources.
Complete client documentation promptly and ensure it aligns with individualized plans, includes required signatures, and complies with state and federal guidelines.
Conduct individual follow-up in person, by phone, or by email to monitor efforts, measure action-plan progress, and provide accountability.
Identify critical knowledge or skill gaps during coaching and notify leadership and the training and development team of potential training needs.
Promote job- and organization-specific training and direct associates to internal advancement opportunities.
Make appropriate referrals to Human Resources, EAP, and other resource providers.
Complete other related assignments as needed.