CAREER AND RESOURCE NAVIGATOR

Goodwill Southeast Georgia•Savannah, GA

11d•$22 - $24

About The Position

The Career and Resource Navigator combines knowledge of operations, human services, and career coaching to help individuals achieve personal and professional goals. The role supports internal and external clients through a holistic framework covering employment, career training and education, career pathing and advancement, financial stability, and resource navigation. Navigators use mission-driven interactions and activities to support client success, personal growth, and independence. The position provides career coaching, job-readiness training, employment and education planning, referrals, and connections to community resources. It also works with employers, community partners, store managers, organizational leadership, and training teams to support job seekers and associates, address barriers, promote retention, and encourage internal advancement. The role requires timely, accurate, and compliant documentation, ongoing follow-up with clients and associates, and travel to events and sites across Goodwill SEGA’s territory as needed.

Requirements

Associate degree or an equivalent combination of education and experience.
Preferred minimum of two years of experience in case management, career counseling, or employment service programs.
Relevant Goodwill experience may be evaluated as a substitute for prior workforce-development experience.
Ability to work with limited supervision.
Good organizational skills.
Strong communication skills with associates at all levels, leadership, and external partners.
Ability to develop and maintain positive working relationships with associates.
Ability to work effectively with referral sources and case-coordination staff to ensure continuity of services.
Proficiency with computers and Microsoft Office.
Good driving record, valid driver’s license, valid insurance, reliable transportation, and proof of insurance.
Positive attitude, attention to detail, and ability to manage multiple priorities and an associate caseload.
Ability to work a flexible schedule, including nights and weekends as required.
Ability to travel to events and sites across Goodwill SEGA’s territory as needed.

Nice To Haves

Experience in case management, career counseling, or employment service programs is preferred.
Relevant Goodwill experience may supplement prior workforce-development experience.

Responsibilities

Help individuals access Mission Services programs and remove barriers to personal and professional achievement.
Facilitate or directly provide career coaching services, including intake, assessment, vocational and financial guidance, career and education searches, and placement support.
Provide job-readiness and employability-skills training in individual and group settings.
Meet and communicate regularly with assigned individuals, and maintain relationships with employers to promote employment or advancement for eligible job seekers.
Create Individualized Development & Employment Plans for external clients or Individual Sustainability Plans for internal clients to address career and education goals and barriers.
Build relationships with local community agencies and identify resources for clients, including housing, food, and medical resources.
Communicate with community partner staff and maintain an up-to-date community resource guide.
Work with the Business/Community Engagement Specialist to plan, organize, and attend career-related activities and events.
Build relationships with store managers of associates on the assigned caseload.
Meet with associates during work shifts in a manner that does not interfere with their work performance.
Partner with leadership to foster an organizational culture that supports retention and minimizes turnover through frequent interactions, workplace visits, scheduled meetings, development-plan follow-ups, barrier removal, crisis-intervention resourcing, and life-skills resourcing.
Complete client documentation promptly and accurately, obtain required signatures, and comply with state and federal guidelines.
Follow up with associates and clients in person, by phone, or by email to monitor efforts, measure action-plan progress, and provide accountability.
Identify critical knowledge or skill gaps during coaching and notify leadership and the training and development team of potential training needs.
Promote ongoing job- and organization-specific training and direct associates to internal advancement opportunities.
Make appropriate referrals to Human Resources, EAP, and other resource providers.
Complete other related assignments as needed.