Youth Career Advisor (800017)

Equus•Rock Hill, SC

About The Position

The Career Advisor counsels and assists program customers with job-search strategies, career advisement, training, employment barriers, and professional goal setting and planning. The role identifies outside resources and services, monitors customer participation, supports customers through job searches, identifies training needs, and facilitates individual and small-group job-readiness activities. It also maintains customer relationships, addresses concerns with action plans, and records findings and progress in timely, accurate case notes. The advisor maintains knowledge of occupations and career paths, applies case-management standards, supports customer re-engagement after training, documents success stories, and reviews resumes and eligibility documentation. Administrative responsibilities include maintaining program records and correspondence, preparing and proofreading documents, maintaining filing systems, following career-advisement procedures, assisting with training team members, and supporting daily operations and special projects under the direction of the Career Services Manager. The position primarily serves York County and may assist in Chester and Lancaster Counties as needed. Travel may be necessary.

Requirements

Experience working with career-counseling consumers in a high-volume work environment, particularly in human services or workforce development, or an equivalent combination.
Strong communication and organizational skills, computer skills, and the ability to communicate clearly and concisely.
Ability to relate well to individuals and motivate and work with people facing one or more barriers to employment.
Ability to follow instructions and attention to detail.
Knowledge of job-search strategies, resources, and action plans.
Adaptability, flexibility, and ability to learn quickly.
Creativity and ability to meet deadlines and work well under pressure.
Goal-oriented approach and ability to work within a team.
Demonstrated customer-service skills.
Computer skills, including experience with word-processing and spreadsheet applications.
Ability to work first shift and overtime if required.
Strong desire to make a difference in the community and change lives.

Nice To Haves

Bachelor of Arts or Bachelor of Science in psychology, marketing, business, human resources, or a related field.
Experience with the State Workforce System.
Connections with community human-service agencies that provide intervention services.
Familiarity with the communities served and knowledge of local needs and resources.

Responsibilities

Counsel and assist customers with job-search strategies, career advisement, training, employment barriers, and professional goal setting and planning.
Identify outside resources, programs, and services for customers as needed.
Advise, monitor, and track customer participation so customers can maximize program opportunities.
Manage day-to-day customer relationships, promptly address concerns with an action plan, and document findings in clear, concise, timely case notes.
Maintain knowledge of occupations and career paths to support placement, processing, customer assessment, and selection of appropriate services.
Provide motivational support during customers’ job searches.
Identify training needs and ensure appropriate training.
Facilitate job-readiness and job-search activities one-on-one and in small groups.
Re-engage customers after training and support customers in finding employment.
Apply Case Management Model guidelines and standards to support participant needs.
Document customer success stories internally and externally.
Analyze and critique resumes and required documentation for customer eligibility processing.
Maintain accurate and complete records and correspondence according to program requirements and customer standards.
Follow career-advisement policies and procedures and assist with training other team members in those guidelines.
Work under the Career Services Manager’s direction to complete tasks, sustain daily operations, and support special projects and team members.
Prepare word-processing documents, including charts and tables; proofread and edit correspondence, reports, and other documents; and maintain filing systems.
Travel when necessary.