Career Advisor (800017)

Equus•Concord, NC

About The Position

The Career Advisor builds professional one-on-one relationships with clients to help remove barriers to obtaining and retaining employment. The position provides assessment, individualized support, coordination, case management, and follow-up, while helping clients meet goals and outcomes required by contract. The Career Advisor also supports program and center operations, including workshops, documentation, compliance, reporting, and coordination with internal teams and community agencies. The role manages program offerings and job-preparation workshops to ensure a business-driven curriculum, strong presentation quality, participation, clear next steps, and tangible outcomes. Working collaboratively with business services, the Career Advisor identifies available jobs and needed qualifications and helps determine which workshops and training can prepare jobseekers. The position also supports staff communication, process improvements, intake services, and operational coverage as needed.

Requirements

Two years of experience in career advisement and development, workshop facilitation, workforce curriculum development, public speaking, and content development.
Working knowledge of MS Office and Google Docs.
Ability to maintain flexibility as contract or contractor needs require.
Ability to prioritize tasks and document visits and contacts.
Demonstrated telephone, computer, written communication, and verbal communication skills.
Strong leadership skills and demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives.
Professional understanding of a wide range of occupations and career paths.
Customer service experience.
Bachelor's degree from an accredited college or university in education, social services, healthcare, and/or communications.

Nice To Haves

Experience or knowledge of career paths in the healthcare field is ideal.

Responsibilities

Build professional one-on-one working relationships with clients to address challenges to obtaining and retaining employment through assessment, individualized attention, and coordination.
Provide consistent and comprehensive case management and follow-up.
Conduct new customer orientation and help ensure positive outcomes and goals required by contract are met.
Coordinate with schools, account managers, and management to ensure appropriate documentation is completed and received.
Facilitate professional development workshops.
Maintain an organized client database and detailed documentation of client contacts.
Ensure participants follow through with planned activities outlined in contracts with funding agencies.
Provide individualized assessments of work and refer clients to appropriate community or social service agencies when needed.
Complete required enrollment documentation accurately.
Document participant contacts and activities in case notes and make post-placement contacts as required by contract.
Develop solutions to participant attendance problems.
Assist with preparation of project reports, including participation and placement reports.
Manage programs, including coordinating introductory workshops, facilitating weekly workshops, issuing grants according to predetermined allocation targets, and collecting placement data.
Manage Center job-preparation workshop offerings to support a business-driven curriculum, high-quality presentations, satisfactory participation, clear next steps, and tangible outputs.
Collaborate with the business services team to identify available jobs, required qualifications, and suitable workshops and training for jobseekers.
Develop and maintain a standard communication plan to keep staff informed about center-wide issues and their roles in meeting operational goals.
Participate in training, capacity building, and professional development activities.
Work with leadership to identify operational challenges and design and implement process improvements.
Provide operational support and coverage as needed.
Assist with Center intake services and provide operational support for compliance-driven standards.
Perform other tasks and duties reasonably related to job responsibilities, including other duties as assigned.