Career Advisor (800017)

Equus•Concord, NC

3d•$23

About The Position

The Career Advisor builds professional one-on-one relationships with clients to address barriers to obtaining and retaining employment. The role provides assessment, individualized support, case management, follow-up, referrals, and employment-related guidance. It also conducts customer orientation, facilitates professional development and job-preparation workshops, supports participant enrollment and documentation, and tracks participant activities and outcomes. The Career Advisor manages program offerings and supports center operations, including coordinating workshops, issuing grants according to allocation targets, collecting placement data, assisting with reports, and providing intake and compliance support. The role works collaboratively with business services, schools, account managers, management, and leadership to align workshops and training with available jobs, maintain communication, address operational challenges, and improve processes.

Requirements

Two years of experience in career advisement and development, workshop facilitation, workforce curriculum development, public speaking, and content development.
Bachelor's degree from an accredited college or university in education, social services, healthcare, and/or communications.
Customer service experience.
Ability to maintain flexibility as contract or contractor needs require.
Working knowledge of MS Office and Google Docs.
Ability to prioritize tasks and document visits and contacts.
Demonstrated telephone, computer, written communication, and verbal communication skills.
Strong leadership skills and demonstrated ability to thrive with multiple stakeholders, frequent change, and diverse objectives.
Professional understanding of a broad range of occupations and career paths.

Nice To Haves

Knowledge of career paths in the healthcare field.

Responsibilities

Build professional one-on-one working relationships with clients to help address barriers to obtaining and retaining employment.
Provide assessments, individualized attention, coordination, case management, and follow-up.
Conduct new customer orientations and help ensure contract-required outcomes and goals are met.
Coordinate with schools, account managers, and management to ensure appropriate documentation is completed and received.
Facilitate professional development and job-preparation workshops.
Maintain an organized client database and detailed documentation of client contacts.
Ensure participants follow planned activities outlined in the funding agency contract.
Assess participants’ work-related needs and refer them to appropriate community or social service agencies when needed.
Complete required enrollment documentation accurately.
Record participant contacts and activities in case notes and make post-placement contacts as required by contract.
Develop solutions to participant attendance problems.
Assist with project reports, including participation and placement reports, as needed.
Manage programs, including coordinating introductory workshops, facilitating weekly workshops, issuing grants in accordance with allocation targets, and collecting placement data.
Manage job-preparation workshop offerings to support a business-driven curriculum, high-quality presentations, satisfactory participation, clear next steps, and tangible outputs.
Work with the business services team to identify available jobs and qualifications and determine which workshops and training can prepare jobseekers.
Develop and maintain a standard communication plan to keep staff informed about center-wide issues and their role in operational goals.
Participate in training, capacity building, and professional development.
Work with leadership to identify operational challenges and design and implement process improvements.
Provide operational support and coverage as needed.
Assist with Center intake services and provide operational support for compliance-driven standards.
Perform other tasks reasonably related to the job responsibilities and other duties as assigned.