Care & Unit Operations Coordinator

Mahnomen Health Center•Mahnomen, MN

About The Position

The Care & Unit Operations Coordinator coordinates medically related social services, care transitions, resident and patient support services, and administrative operations for Long-Term Care and other applicable services within Mahnomen Health Center. The role collaborates with residents, patients, families, providers, nursing staff, interdisciplinary teams, community resources, and other departments to promote person-centered care, effective admission and discharge planning, psychosocial well-being, regulatory compliance, and efficient unit operations. It also supports staff scheduling, census and records, supplies, communication, and quality improvement activities. The coordinator manages social-service and care-transition processes, including assessments, care-planning documentation, resident and patient conferences, referrals, and support for new residents, patients, and families. The role advocates for resident and patient rights and helps address concerns or reportable events in accordance with facility policy and applicable law. It also coordinates staff schedules across multiple departments, maintains records and census information, supports unit supply and equipment needs, and participates in QAPI activities, audits, education, meetings, and organizational initiatives. The position requires a high school diploma or equivalent and at least one year of social services, case management, care coordination, or related healthcare experience. A relevant bachelor's degree, long-term-care or administrative experience, and a Minnesota Social Work license when applicable are preferred. Salary is $23.50–$32.90 per hour.

Requirements

High school diploma or equivalent required.
At least one year of social services, case management, care coordination, or related healthcare experience required.
Strong interpersonal, verbal, and written communication skills.
Ability to communicate effectively and compassionately with residents, patients, families, healthcare professionals, community agencies, and employees.
Strong organizational skills and ability to prioritize multiple responsibilities and time-sensitive deadlines.
Sound judgment and professionalism when handling confidential, sensitive, or emotionally difficult situations.
Ability to understand and apply facility policies and applicable healthcare requirements.
Ability to coordinate schedules, communicate staffing needs, and maintain accurate records and documentation.
General computer proficiency, including electronic health record, scheduling, communication, and office systems.
Ability to work effectively as part of an interdisciplinary healthcare team.
Must meet education, experience, licensure, or designation requirements applicable to assigned social-service functions.
Work involves prolonged sitting and computer use, with periods of standing, walking, bending, and moving throughout the healthcare environment; must be able to lift up to 15 pounds at times.
May be exposed to residents or patients with infectious or communicable diseases.

Nice To Haves

Bachelor's degree from an accredited institution in Social Work, Human Services, Healthcare Administration, or a related field.
Long-term-care, healthcare scheduling, unit coordination, or administrative experience.
Minnesota Social Work license, when applicable to assigned responsibilities.
Knowledge of medical terminology, Medicare, Medicaid, community resources, long-term care, discharge planning, and healthcare reimbursement resources.

Responsibilities

Coordinate medically related social services according to facility policies, resident and patient needs, and applicable state and federal requirements.
Maintain knowledge of requirements related to social services, resident rights, vulnerable adults, Medicare, Medicaid, reimbursement resources, and care transitions; serve as a staff resource on these topics.
Coordinate admission, transfer, discharge, and transition planning with residents, patients, families or representatives, providers, interdisciplinary teams, community agencies, and other appropriate resources.
Complete or coordinate psychosocial histories, assessments, reassessments, care-plan documentation, and related records within applicable timeframes.
Participate in interdisciplinary care planning and resident or patient care conferences, and support newly admitted residents, patients, and families with adjustment, resources, and facility processes.
Advocate for resident and patient rights and assist with reporting, escalation, documentation, and resolution of concerns involving vulnerable adults, abuse, neglect, exploitation, mistreatment, grievances, or other reportable events.
Maintain relationships with community service organizations, healthcare providers, governmental agencies, and other resources, and make referrals based on resident, patient, and family needs.
Educate and consult with healthcare staff regarding psychosocial needs, resources, care transitions, and applicable social-service requirements.
Coordinate and maintain staff schedules for multiple departments in accordance with staffing requirements, scheduling practices, employment agreements, and facility policies.
Communicate with staff regarding schedules, availability, vacation requests, staffing needs, schedule changes, and call-ins; assist with staffing coverage as directed.
Maintain accurate schedules and applicable timekeeping records for traveling, agency, and temporary staff.
Maintain resident and patient information, records, profiles, census information, and administrative documentation in accordance with confidentiality, facility policy, and applicable privacy requirements.
Review daily census information for completeness and accuracy and communicate discrepancies to appropriate staff or departments.
Prepare and maintain forms, reports, tools, and other materials used by nursing home staff in daily operations.
Order and maintain unit supplies; assist with receiving, organizing, distributing, and monitoring equipment and inventory.
Communicate professionally with residents, patients, families, visitors, staff, providers, and other members of the healthcare team through appropriate communication systems.
Participate in QAPI activities and assigned audits in coordination with the QAPI Manager and department leadership.
Identify operational, care coordination, documentation, scheduling, or service concerns and communicate findings to appropriate leadership.
Maintain documentation and records necessary to demonstrate compliance with facility policies and applicable regulatory requirements.
Participate in staff education, meetings, committees, and organizational initiatives as assigned.
Promote person-centered care, positive customer relations, respectful communication, confidentiality, and security of resident, patient, employee, and organizational information.
Collaborate with nursing, administration, providers, Human Resources, and other departments to resolve operational and resident or patient service concerns.
Adhere to facility policies, procedures, standards of conduct, safety requirements, and applicable state and federal regulations; perform other related duties as assigned.