Care Team Manager

Beacon Specialized Living•Lansing, MI

About The Position

The Care Team Manager oversees assigned residential homes or programs serving individuals with complex behavioral health conditions, severe mental illness, autism, and other medical needs. The manager ensures operations comply with company policies, accreditation standards, licensing requirements, HCBS guidelines, contracts, and other applicable regulations, while advancing Beacon’s mission and I CARE values: Integrity, Compassion, Advocacy, Respect, and Excellence. The role supervises and supports Direct Support Professionals (DSPs), coordinates residential care and staffing, manages home operations and budgets, and works with supervisors, clinical teams, human resources, recruiting, training, referral sources, and regulatory agencies. The manager helps maintain individuals’ health, safety, stability, independence, and quality of life through person-centered and trauma-informed care. The role also oversees documentation, incident reporting, medication administration, transportation, inspections, training, and quality assurance at assigned homes. Work is performed in a home setting and in the community, including stores, restaurants, and entertainment venues. Homes operate 24 hours a day, seven days a week; the employee may be scheduled any day or time, including holidays, and may be assigned to different home locations. The position involves physical care and household duties, exposure to potentially aggressive behavior and infectious materials, and routine use of company information systems and office equipment.

Requirements

High school diploma or GED required.
Pass required criminal background checks and applicable central and child-abuse registry checks.
Complete and pass TB and/or drug testing where applicable.
Valid driver’s license and reliable transportation.
Proficient in speaking, reading, and writing English.
Approved by applicable state, federal, and government entities to work within BSLS programs.
Ability to use office equipment and BSLS information technology systems and learn systems deployed in the future.
Strong verbal and written communication skills.
Ability to identify and assess problems, develop solutions, and problem-solve successfully.
Core competencies related to IDD services and individuals with mental health concerns.
Attention to detail and ability to multitask.
Ability to complete training required by accrediting agencies, regulators, and other government bodies.
Ability to work physically and emotionally with individuals with mental illness and co-occurring disorders, including in environments with potential exposure to physical aggression and infectious disease.
Ability to move around homes and communities and perform physical tasks including bending, squatting, standing, kneeling, pushing, pulling, walking, reaching, and remaining stationary; ability to lift and carry up to 50 pounds for short distances daily and assist with transfers involving individuals weighing up to 200 pounds.
Ability to climb stairs frequently, operate a computer and office equipment, prepare meals, perform laundry and cleaning, shop for groceries, and provide personal care.
Visual, hearing, manual dexterity, communication, reasoning, analytical, and mental-flexibility abilities needed to perform the listed duties.
Ability to perform verbal and physical interventions recommended by CPI System training.
Ability to work in a typical home and community environment, including situations involving non-cooperative individuals, stress, and anxiety.
Availability to work any time or day of the week, including holidays, and at different home locations as needed.

Nice To Haves

At least two years of college coursework in business, social science, or a related human-service discipline.
Two to three years of leadership experience in healthcare or behavioral healthcare.
One to two years of management or supervisory experience.

Responsibilities

Operate assigned homes in compliance with company and regulatory policies and in a way that meets budget and clinical effectiveness goals.
Support and supervise DSPs, ensure they have the training and skills needed to provide quality care, and conduct on-site training and monthly check-ins.
Maintain the home, facilities, furnishings, vehicles, and cleanliness; assign maintenance duties and contact the maintenance department or supervisor about repairs.
Communicate regularly with the direct supervisor, manage on-call responsibilities, and help prepare and schedule monthly home meetings.
Build relationships with referral sources and government and licensing agencies, and assist with admissions as needed.
Collaborate with leadership and functional teams to improve operations, compliance, residential care, and employee performance.
Contact the direct supervisor when regulatory agencies, adult protective services, investigators, or police arrive; cooperate with inspections and investigations.
Complete incident reports promptly, submit them for approval, file approved reports, and implement incident-related actions and corrective plans accurately and on time.
Support annual documentation updates and notify the direct supervisor of changes in individuals’ status that require updates to protocols or records.
Ensure employee training and certifications meet licensing, recipient-rights, and accreditation requirements; communicate openly with regulators.
Work with the supervisor, referral sources, and regional team to manage census and leaves of absence and meet revenue targets.
Provide care logs and other required documentation; manage payroll costs, staffing schedules, the home budget, petty cash, and individual funds; ensure timely and accurate financial and time-and-attendance reporting.
Keep the supervisor informed about staffing changes and shortages, fill open shifts, monitor schedules and hours against budget, and work with HR, training, recruiting, and the supervisor on hiring, interviews, evaluations, separations, and onboarding.
Inform the supervisor of personnel issues, complete required disciplinary documentation, notify employees about scheduled classes, and provide feedback and annual performance reviews to DSPs.
Collaborate with the supervisor and clinical team to support individuals’ health, safety, and stability; improve activities and programs that support social, emotional, mental, and physical needs, community involvement, and independent living skills.
Attend and ensure DSP attendance at individuals’ scheduled functions, maintain regular individual interaction in accordance with person-centered plans, and support skill-building and community activities.
Apply and promote trauma-informed care, and work with the supervisor to review individuals’ status and ability to meet contract terms.
Oversee administrative, clinical, medication, transportation, and care-coordination records and functions at assigned homes.
Conduct required fire and emergency drills, submit accurate daily EHR entries, monitor meal plans and food and kitchen standards, and ensure daily tasks are completed.
Report work injuries to the supervisor and HR within 24 hours; conduct random home, vehicle, and individual-record inspections and address or communicate findings.
Maintain accurate, appropriate, confidential, and HIPAA-compliant records and protect the privacy and security of medical, company, employee, and individual information.
Respond promptly and appropriately to individuals, families, community members, regulators, and employees; maintain positive relationships and a safe community and workplace.
Model professional conduct and Beacon’s core values, follow company policies and procedures, and perform other assigned duties.
Perform household and personal-care duties as needed, including meal preparation, laundry, grocery shopping, cleaning, and assisting with individual transfers.