Care Team Manager

Beacon Specialized Living•Madison, WI

10d•$45,000

About The Position

Beacon is a national behavioral health company providing residential-based services and supports to children and adults with complex behavioral health conditions, severe mental illness, autism, and other compounding medical conditions. The Care Team Manager oversees assigned residential homes or programs, supporting high-quality, compliant care and effective operations. The role must follow company policies, accreditation standards, licensing requirements, HCBS guidelines, and contractual obligations, and uphold Beacon’s I CARE values: Integrity, Compassion, Advocacy, Respect, and Excellence. The manager supervises and develops Direct Support Professionals, manages staffing, scheduling, payroll costs, budgets, census, home maintenance, and documentation, and coordinates with supervisors, clinical teams, HR, recruiters, referral sources, contractors, and regulators. The position supports individuals’ health, safety, stability, skill-building, community involvement, and independence, while promoting trauma-informed care. The manager also oversees records, medication administration, transportation, care coordination, safety drills, inspections, and compliance reporting. Work takes place in residential homes and community settings, with the possibility of assignment to different homes and shifts as needed.

Requirements

High school diploma or GED.
Pass criminal background checks and applicable central registry and child abuse registry checks.
Complete and pass TB and/or drug testing where applicable.
Valid driver’s license and reliable transportation.
Proficiency in speaking, reading, and writing English.
Approval by applicable state, federal, and government entities to work within BSLS programs.
Ability to use office equipment and BSLS information technology systems.
Strong verbal and written communication skills.
Ability to identify and assess problems, develop solutions, and problem-solve effectively.
Demonstrated competencies related to IDD services and individuals with mental health concerns.
Attention to detail and ability to multitask.
Ability to complete required training from accrediting agencies and regulatory and government bodies.
Ability to work physically and emotionally with individuals with mental illness and co-occurring disorders, with potential exposure to physical aggression and infectious disease.
Ability to learn and become proficient in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, and OneDrive), HRIS, attendance and time-clock systems, EHR and electronic medication administration record systems, Clarity, and other BSLS systems.
Ability to meet the physical demands of the role, including moving around homes and communities; bending, squatting, standing, kneeling, pushing, pulling, walking, and reaching; lifting and carrying up to 50 pounds; climbing stairs; preparing meals; doing laundry, shopping, and cleaning; assisting with transfers of individuals; and performing verbal and physical interventions recommended by CPI training.
Ability to operate a computer and office productivity equipment and access, enter, and retrieve information from information technology systems.
Ability to communicate and exchange information with team members and perform duties requiring visual, hearing, manual-dexterity, reading, writing, reasoning, analytical, and mental-flexibility skills.
Ability to perform duties that routinely involve exposure to blood, bodily fluids, and tissue.

Nice To Haves

At least two years of college coursework in business, social science, or a related human-services discipline is strongly preferred.
Two to three years of leadership experience in healthcare or behavioral healthcare is preferred.
One to two years of management or supervisory experience is preferred.

Responsibilities

Follow company policies and procedures, accreditation standards, licensing requirements, HCBS guidelines, and contractual requirements.
Operate assigned homes to meet company goals, including budget and clinical effectiveness targets.
Support, supervise, train, and develop Direct Support Professionals (DSPs), including conducting check-ins, providing feedback, and contributing to performance reviews.
Maintain assigned homes, vehicles, facilities, systems, furnishings, and cleanliness; arrange repairs and maintenance as needed.
Coordinate approved contractors and evaluate their performance with the direct supervisor.
Communicate daily with the direct supervisor, manage on-call responsibilities, and contribute to monthly home meetings.
Build relationships with referral sources, government and licensing agencies, and assist with admissions coordination as needed.
Collaborate with leadership and functional teams to improve operations, compliance, residential care, and employee performance.
Contact the direct supervisor when regulatory agencies, protective services, investigators, or police arrive; cooperate with inspections and investigations.
Complete incident reports promptly, obtain required approvals, file reports, and ensure corrective actions and plans of correction are implemented.
Support annual updates to individual documentation and report status changes requiring updates to protocols or records.
Ensure employees’ training and certifications meet licensing, recipient-rights, and accreditation requirements.
Collaborate with supervisors, referral sources, and regional teams to manage census and leaves of absence against revenue targets.
Submit logs and care documentation to the direct supervisor and maintain accurate, timely financial, payroll, petty-cash, individual-fund, billing, and time-and-attendance records.
Manage home payroll costs through recruitment, retention, scheduling, and monitoring trends such as no-shows, terminations, and overtime.
Keep the direct supervisor informed about staffing changes and shortages, monitor schedules and time worked, and arrange coverage for open shifts.
Work with the direct supervisor, HR, Training, and Recruiting on candidate interviews, staff evaluations, separations, and new-employee training.
Report personnel issues, complete required documentation after disciplinary decisions, conduct on-site training, and ensure new employees receive orientation and integration support.
Collaborate with clinical staff to support individuals’ health, safety, stability, activities, social and emotional needs, community participation, and independent-living skills.
Attend and ensure DSP attendance at scheduled individual functions, maintain regular interactions in accordance with person-centered plans, and support individuals’ skill-building and community activities.
Apply and promote trauma-informed care.
Oversee administrative and clinical record-keeping, medication administration, transportation, and coordination of care at assigned homes.
Conduct fire and emergency drills, make accurate daily entries in electronic health records, and monitor meal plans, kitchen sanitation, meals, service quality, cleanliness, and individual satisfaction.
Ensure daily reminder-list tasks are completed and report deficiencies and work injuries to the appropriate supervisor or HR.
Conduct random home, vehicle, and individual-record audits; correct policy violations and communicate findings to leadership.
Maintain accurate, confidential, HIPAA-compliant records and protect medical, proprietary, and other confidential information.
Respond promptly and appropriately to individuals, families, community members, regulatory agencies, and employees; treat people with dignity and respect.
Maintain a safe community and workplace, model Beacon’s core values, and perform other assigned duties.