Care Team Manager

Beacon Specialized Living•Madison, WI

13d•$45,000

About The Position

The Care Team Manager oversees assigned residential homes or programs for Beacon, a national behavioral health company providing residential services and supports to children and adults with intellectual and developmental disabilities, severe mental illness, autism, and high-acuity behaviors. The manager is responsible for operational performance, staffing, residential care, facilities, budgets, documentation, regulatory compliance, and the quality and safety of services. All work must comply with company policies, accreditation standards, state and federal licensing requirements, HCBS guidelines, and applicable contractual and regulatory requirements. The role is expected to reflect Beacon’s I CARE values: Integrity, Compassion, Advocacy, Respect, and Excellence. The manager supervises and develops Direct Support Professionals (DSPs), coordinates staffing and training, supports clinical and person-centered care, and collaborates with supervisors, leadership, clinical teams, HR, recruiting, training, referral sources, regulators, and community partners. The role also manages assigned home budgets, census, payroll costs, records, incident reporting, and corrective actions; maintains homes and vehicles; and supports a safe, respectful environment for individuals served, employees, families, and visitors. Performance is evaluated across job knowledge, work quality and quantity, reliability, initiative, judgment, cooperation, attendance, planning, leadership, decision-making, and problem-solving.

Responsibilities

Operate assigned homes to meet or exceed company and customer goals for budget and clinical effectiveness, while complying with company and regulatory policies and procedures.
Support and supervise DSPs, ensuring they have the training and skills to provide high-quality care.
Maintain assigned homes, vehicles, systems, facilities, furnishings, and cleanliness; assign maintenance duties to staff where possible and escalate repair needs as appropriate.
Assist with contracting for approved services and direct and evaluate contractors’ performance.
Communicate daily with the direct supervisor, manage on-call responsibilities, and report on-call hours as needed.
Prepare and coordinate monthly home meetings, including topics, meeting-room preparation, and staff scheduling.
Build relationships with referral sources and government and licensing agencies, and assist with admissions coordination as needed.
Collaborate with leadership and functional teams to improve operations, compliance, residential care, and employee performance.
Contact the direct supervisor when regulatory or investigative personnel arrive at the home, cooperate with investigations, and cooperate with inspections and inquiries.
Complete incident reports in the company electronic system, submit them for approval, file approved reports, and ensure incident-report actions and corrective action plans or plans of correction are implemented accurately and promptly.
Assist with annual documentation updates for individuals served and alert the supervisor to status changes requiring updated protocols or documentation.
Ensure employee training and certifications meet licensing, recipient-rights, and accreditation requirements, and communicate openly and professionally with regulators.
Collaborate with the supervisor, referral sources, and regional team to manage census, including leaves of absence, and meet or exceed budgeted revenue targets.
Provide the supervisor with care logs and supporting documentation as required.
Manage home payroll costs through recruitment and retention, scheduling practices, and monitoring and correcting cost trends such as no-shows, terminations, and overtime.
Manage the home budget, petty cash, and individual funds in accordance with company policies; ensure financial reporting is timely and accurate.
Ensure accurate time-and-attendance and payroll reporting; monitor employee schedules and hours against the annual budget, keep the supervisor informed of staffing changes or shortages, and arrange coverage for open shifts.
Oversee residential-care functions at assigned homes or programs and collaborate with the supervisor, HR, Training, and Recruiting on interviews, evaluations, separations, and onboarding.
Inform the supervisor of personnel issues requiring monitoring, counseling, or feedback, and complete COS after disciplinary action is determined by the supervisor.
Conduct on-site DSP training, develop supportive teams, notify employees of scheduled classes, establish goals, provide feedback for annual performance reviews, welcome and orient new employees, and hold monthly check-ins with direct reports.
Collaborate with the supervisor and clinical team on actions to maintain or improve individuals’ health, safety, and stability; support activities and programs that address social, emotional, mental, and physical needs, home involvement, and independent-living skills.
Communicate with internal and external clinical, medical, and regulatory agencies as required; attend and ensure DSP attendance at scheduled individual functions; maintain interaction consistent with person-centered plans; and support skill-building and community activities.
Work with the supervisor to review individuals’ status and ability to meet contract terms and conditions.
Apply and promote trauma-informed care, recognizing trauma symptoms and supporting a culture responsive to individuals’ experiences and needs.
Oversee administrative, clerical, clinical-record, medication-administration, transportation, and care-coordination duties at assigned homes.
Conduct required fire and emergency drills, submit accurate daily EHR entries, monitor meal plans and food and kitchen standards, and ensure daily reminder-list tasks are completed and deficiencies reported.
Notify the supervisor and HR of work injuries within 24 hours; conduct random home and vehicle inspections and correct policy violations; and conduct individual audit reviews and communicate findings to relevant leadership.
Maintain confidential, accurate, and appropriate records and protect the privacy, confidentiality, and security of medical, proprietary, and other confidential information in accordance with applicable laws and contracts.
Maintain positive relationships with individuals, families, community members, regulators, and employees by responding promptly and appropriately to needs, requests, concerns, and suggestions.
Treat individuals, families, and team members with dignity and respect; communicate appropriately with individuals, including those who are cognitively impaired; and sustain a safe community and workplace.
Model Beacon’s core values and promote the organization positively; perform other assigned or established duties.
Demonstrate effective job knowledge, quality and quantity of work, reliability, initiative, judgment, cooperation, attendance, planning and organizing, directing and controlling, decision-making, and problem-solving; support and manage the business in accordance with Beacon’s mission and core values.