Care Team Manager

Beacon Specialized Living • Kalamazoo, MI

3d

About The Position

Beacon Specialized Living is seeking a Care Team Manager (CTM) to lead the day-to-day operations of an assigned residential home supporting individuals with intellectual and developmental disabilities (IDD). The role provides leadership to residential staff and helps ensure individuals receive high-quality care in a safe, positive, and supportive home environment. The CTM is expected to be a hands-on leader who supports the team as needed.

Requirements

• Strong communication, organization, and problem-solving skills.
• Ability to coach, motivate, and hold team members accountable.
• Ability to work independently while collaborating with regional and operational leadership.
• Comfort working in a fast-paced, 24/7 residential environment.
• Reliable transportation and ability to meet position-specific driving requirements, if applicable.
• Must meet all company and state requirements for the position.

Nice To Haves

• Previous experience in IDD, behavioral health, healthcare, human services, or residential services.
• Previous supervisory or leadership experience.

Responsibilities

• Lead and support Direct Support Professionals (DSPs) and residential staff.
• Oversee the daily operations of the assigned home.
• Ensure individuals receive care and support consistent with their individual needs and plans.
• Coach, train, and provide performance feedback to team members.
• Assist with recruiting, onboarding, scheduling, and staff retention.
• Ensure required documentation is completed accurately and on time.
• Monitor compliance with company policies, state regulations, and applicable care standards.
• Support medication administration and health and safety procedures as required.
• Respond to behavioral or operational concerns and escalate issues when necessary.
• Build positive relationships with individuals supported, families, staff, and community partners.
• Maintain a clean, safe, and welcoming home environment.
• Participate in meetings, trainings, and quality-improvement initiatives.
• Step in and support the team when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed