Care Team Manager

Beacon Specialized Living•Lansing, MI

4d•$50,000 - $63,000

About The Position

The Care Team Manager oversees assigned residential homes or programs serving individuals with complex behavioral health conditions, severe mental illness, autism, and other co-occurring medical conditions. The role ensures that services comply with company policies, accreditation standards, licensing requirements, HCBS guidelines, and contractual obligations, while supporting Beacon’s mission and I CARE values: Integrity, Compassion, Advocacy, Respect, and Excellence. The manager supervises and develops Direct Support Professionals, coordinates staffing and training, oversees residential and clinical care activities, and maintains safe, clean, and well-functioning homes. The role also manages home census, budgets, payroll and financial records; coordinates with supervisors, clinical teams, HR, referral sources, contractors, families, and regulatory agencies; and monitors documentation, incident reporting, medication administration, quality assurance, and compliance. The position involves direct interaction with individuals served and hands-on residential tasks, including personal care, meal preparation, cleaning, laundry, shopping, and transportation-related activities. Work takes place in a typical home setting and in the community, including stores, restaurants, and entertainment venues. The employee may work at different homes and may be scheduled any day or time of the week, including holidays, because services operate 24 hours a day, seven days a week. The role may involve stress, behavioral challenges, potential physical aggression, infectious disease exposure, and routine exposure to blood, bodily fluids, and tissue. Physical requirements include frequent movement and stationary work, lifting and carrying up to 50 pounds, climbing stairs, and assisting with transfers of individuals.

Requirements

High school diploma or GED required.
At least two years of college coursework in business, social science, or a related human-service discipline is strongly preferred.
Two to three years of leadership experience in healthcare or behavioral healthcare is preferred.
One to two years of management or supervisory experience is preferred.
Must pass criminal background checks and, where applicable, central registry and child-abuse registry checks.
Must complete and pass a TB and/or drug test where applicable.
Valid driver’s license and reliable transportation required.
Proficiency in speaking, reading, and writing English required.
Must be approved by relevant state, federal, and government entities to work within BSLS programs.
Ability to use office equipment and BSLS information technology systems.
Excellent verbal and written communication skills.
Ability to identify and assess problems, develop solutions, and problem-solve successfully.
Competency in services for individuals with intellectual or developmental disabilities (IDD) and individuals with mental health concerns.
Attention to detail and ability to multitask.
Ability to complete training required by accrediting agencies and state, local, and other government bodies.
Ability to work physically and emotionally with individuals who have mental illness and co-occurring disorders.
Ability to work in an environment with potential exposure to physical aggression from individuals served and to infectious disease.
Ability to learn and become proficient in Microsoft Office 365 applications, HRIS, attendance and time-clock systems, electronic health records, electronic medication administration record systems, Clarity, and other systems used or introduced by BSLS.
Ability to move about a home or community, bend, squat, stand, kneel, push, pull, walk, reach overhead, and remain stationary for periods of time.
Ability to lift and carry up to 50 pounds short distances daily and climb 8–12 stairs 8–10 times per day.
Ability to prepare meals using an oven, stove, or microwave; complete laundry; shop for groceries and carry them up and down stairs; and perform cleaning tasks involving lifting, turning, bending, and reaching.
Ability to assist with personal care and transfers, including assisting with lifting an individual weighing up to 200 pounds.
Ability to operate a computer and office equipment such as a copy machine and printer, and to access, input, and retrieve information using IT systems.
Required vision, hearing, hand dexterity, fine-finger movement, communication, comprehension, reasoning, analytical ability, and mental flexibility to perform the job, including medication distribution and safety inspections.
Ability to perform verbal and physical interventions recommended by CPI System training.
Ability to work with routine exposure to blood, bodily fluids, and tissue.
Availability to be scheduled any day or time of the week, including holidays, and to work at different homes as needed.

Nice To Haves

At least two years of college coursework in business, social science, or a related human-service discipline.
Two to three years of leadership experience in healthcare or behavioral healthcare.
One to two years of management or supervisory experience.

Responsibilities

Ensure ongoing compliance with company and regulatory policies, procedures, accreditation standards, licensing requirements, and contractual obligations.
Operate assigned homes to meet company goals, including budget targets and clinical effectiveness expectations.
Support, supervise, train, and evaluate Direct Support Professionals (DSPs), and ensure staff have the skills and certifications required to provide quality care.
Maintain assigned homes, vehicles, facilities, furnishings, and related systems; coordinate repairs and maintenance with staff, the maintenance department, contractors, or a supervisor.
Establish and oversee staff duties for cleanliness and upkeep of homes and vehicles; prepare meeting spaces, schedule staff for meetings, and share important topics for monthly home meetings.
Communicate regularly with the direct supervisor, report on-call hours as needed, and keep leadership informed about home operations and staffing needs.
Build relationships with referral sources, government and licensing agencies, and assist with admissions coordination as needed.
Collaborate with Beacon leadership and functional teams to improve operations, compliance, residential care, and employee performance.
Contact the direct supervisor when regulatory, protective-services, investigative, or police personnel arrive at a home, and cooperate with inspections and investigations as required.
Complete and route incident reports, implement incident-related actions and corrective or improvement plans, and assist with annual updates to individuals’ documentation and protocols.
Maintain compliance with employee training and certification requirements and communicate openly with state and local regulators.
Collaborate with supervisors, referral sources, and regional teams to manage home census, including leaves of absence, and support revenue targets.
Provide supervisors with logs and documentation supporting care and other required records.
Manage home payroll costs through recruitment, retention, scheduling, and monitoring trends such as no-shows, terminations, and overtime.
Manage home budgets, petty cash, and individual funds; ensure timely and accurate financial, payroll, billing, time-and-attendance, and other reporting.
Monitor staffing changes, schedules, hours worked, open shifts, and replacements; collaborate with supervisors, HR, training, and recruiting on interviews, evaluations, separations, and onboarding.
Inform supervisors about personnel issues; complete required documentation after disciplinary decisions; conduct on-site staff training and monthly check-ins; provide feedback and annual performance-review goals.
Collaborate with supervisors and clinical teams to support individuals’ health, safety, stability, activities, social and emotional needs, mental and physical well-being, community participation, and independent-living skills.
Communicate with internal and external clinical, medical, and regulatory agencies; attend and ensure DSP attendance at scheduled individual functions; support skill-building and community activities.
Apply and promote trauma-informed care and help foster a culture responsive to individuals’ experiences and needs.
Oversee administrative and clinical recordkeeping, medication administration, transportation, and coordination of care at assigned homes.
Conduct required fire and emergency drills, submit accurate daily EHR entries, and monitor meal plans, kitchen sanitation, meal quality, service quality, staff presentation, cleanliness, and individual satisfaction.
Ensure daily reminder-list tasks are completed, report work injuries to supervisors and HR within 24 hours, and conduct random home, vehicle, and individual-record audits and follow up on findings.
Maintain accurate, appropriate, and confidential records, protect privacy and information security, and comply with HIPAA and other applicable requirements.
Respond promptly and appropriately to individuals, families, community members, regulatory agencies, and employees; treat people with dignity and respect and maintain a safe environment.
Model Beacon’s core values and professional conduct, support the organization’s mission, and perform other assigned duties.
Perform hands-on residential and community tasks as needed, including meal preparation, laundry, grocery shopping, cleaning, personal care, and assisting with individual transfers.