Care Team Manager

Beacon Specialized Living•Beaver Dam, WI

22d•$45,000•Onsite

About The Position

The Care Team Manager oversees the operation of assigned residential homes or programs, supporting high-quality care for individuals with complex behavioral health conditions, severe mental illness, autism, and other medical needs. The manager supervises and develops Direct Support Professionals (DSPs), coordinates staffing and training, maintains safe and clean homes, and works with clinical, operational, and administrative teams to support individuals’ health, safety, stability, independence, and quality of life. The role is responsible for compliance with company policies, licensing and accreditation standards, state and federal requirements, HCBS guidelines, and contractual obligations. It also includes oversight of home budgets, census, payroll, documentation, medication administration, transportation, incident reporting, quality assurance, and regulatory interactions. The role requires regular communication with a direct supervisor, staff, individuals served, families, referral sources, clinical and medical providers, and regulatory agencies. Care Team Managers may be scheduled at any time or day of the week, including holidays, and may work at different home locations as needed. Work takes place in residential homes and the community, and may involve behavioral and health-related challenges, physical tasks, and exposure to infectious materials.

Requirements

High school diploma or GED required.
At least two years of college coursework in business, social science, or a related human service discipline is strongly preferred.
Two to three years of leadership experience in healthcare or behavioral healthcare is preferred.
One to two years of management or supervisory experience is preferred.
Must pass criminal background checks and applicable central registry and child abuse registry checks.
Must complete and pass TB and/or drug testing where applicable.
Valid driver’s license and reliable transportation required.
Proficiency in spoken, written, and read English required.
Must be approved by applicable state, federal, and government entities to work in BSLS programs.
Ability to use office equipment and BSLS information technology systems; must learn and become proficient with systems used by the company.
Excellent verbal and written communication skills.
Ability to identify and assess problems, develop solutions, and problem-solve successfully.
Demonstrated competencies related to IDD services and individuals with mental health concerns.
Attention to detail and ability to multitask.
Ability to complete required training from accrediting agencies and regulatory and government bodies.
Ability to work physically and emotionally with individuals with mental illness and co-occurring disorders, including potential exposure to physical aggression and infectious disease.
Ability to use Microsoft Office 365 applications, HRIS, attendance and time-clock systems, electronic health record and medication administration systems, Clarity, and other company systems.
Able to move around the home or community, bend, squat, stand, kneel, push, pull, walk, and reach above the shoulder; able to remain stationary as required.
Able to lift and carry up to 50 pounds for short distances and climb stairs repeatedly.
Able to operate a computer and office equipment, prepare meals, perform laundry and cleaning, and shop for and carry groceries.
Able to provide personal care and assist with transfers, including supporting the lifting of an individual weighing up to 200 pounds.
Able to communicate and exchange information, perform medication-related dexterity tasks, and meet required vision, hearing, reading, writing, reasoning, and analytical demands.
Able to perform verbal and physical interventions recommended by CPI System training.
Routine duties involve exposure to blood, bodily fluids, and tissue.
May be scheduled any day or time, including holidays, and assigned to different homes as needed.

Nice To Haves

Two or more years of college coursework in business, social science, or a related human service discipline.
Two to three years of leadership experience in a healthcare or behavioral healthcare field.
One to two years of management or supervisory experience.

Responsibilities

Operate assigned home(s) to meet company goals for budget performance and clinical effectiveness.
Support, supervise, train, and develop Direct Support Professionals; provide feedback, performance reviews, orientation, and monthly check-ins.
Maintain assigned homes, vehicles, facilities, and furnishings; coordinate repairs, contractors, cleanliness, and daily staff duties.
Communicate daily with the direct supervisor and manage on-call responsibilities, reporting on-call hours as needed.
Prepare for and support monthly home meetings, including sharing important topics, arranging meeting rooms, and scheduling staff.
Build relationships with referral sources, government and licensing agencies, and assist with admissions as needed.
Collaborate with company leadership and functional teams to improve operations, compliance, residential care, and employee performance.
Contact the direct supervisor when regulatory agencies, protective services, investigators, or police arrive; cooperate with inspections and investigations.
Complete timely incident reports and ensure approved incident actions, corrective action plans, and plans of correction are implemented.
Assist with annual documentation updates for individuals served and report status changes requiring updates to protocols or records.
Ensure employee training and certifications meet licensing, recipient-rights, and accreditation requirements.
Work with supervisors, referral sources, and regional teams to manage census, leaves of absence, and revenue targets.
Submit logs and documentation supporting care and maintain accurate and timely payroll, billing, petty cash, individual funds, and other financial reporting.
Manage home budgets and payroll costs through staffing, retention, scheduling, and monitoring overtime, no-shows, and terminations.
Keep the direct supervisor informed about staffing changes and shortages; fill open shifts and coordinate replacement staff.
Work with supervisors, HR, Training, and Recruiting on interviews, evaluations, separations, and onboarding; inform supervisors of personnel matters requiring action.
Conduct on-site DSP training and notify employees of scheduled classes.
Collaborate with clinical teams to support individuals’ health, safety, stability, activities, social and emotional needs, and independent living skills.
Ensure DSPs attend individual functions and provide person-centered interaction, skill-building, and community activities.
Apply and promote trauma-informed care.
Oversee administrative, clinical, medication, transportation, and coordination-of-care duties at assigned homes.
Conduct required fire and emergency drills; submit accurate daily electronic health record entries.
Monitor meal plans, kitchen sanitation, meal quality, service, staff appearance, cleanliness, and individual satisfaction.
Complete daily reminder-list tasks, report deficiencies, and notify the supervisor and HR of work injuries within 24 hours.
Conduct random home, vehicle, and individual record inspections or audits, correct violations, and communicate findings to leadership.
Maintain accurate, appropriate, confidential, and HIPAA-compliant records and protect private and proprietary information.
Respond promptly and appropriately to individuals, families, employees, community members, and regulatory agencies; promote positive relationships and model company values.
Maintain a safe community environment and workplace, follow company policies and procedures, and perform other assigned duties.
Perform physical care and household tasks as required, including meal preparation, laundry, grocery shopping, cleaning, and assisting with individual transfers.