Medical Assistant - Care Team Coordinator

Pro Care Innovations • Fort Smith, AR

1d • Remote

About The Position

Pro Care Innovations is seeking a motivated, patient-focused Care Team Coordinator (CTC), a role suited to a Medical Assistant who enjoys building patient relationships, coordinating care, and supporting improved health outcomes. The coordinator serves as an ongoing point of contact for patients enrolled in the Chronic Care Management (CCM) program, helping them remain engaged in their healthcare while supporting quality care coordination and documentation.

This is a remote/work-from-home opportunity with a full-time Monday–Friday schedule. Compensation is production-based, with guaranteed minimum pay of $15.00–$17.00 per hour and additional monthly productivity incentives tied to CCM productivity and patient engagement. Additional earning opportunities may depend on healthcare experience, CCM experience, and overall performance.

Pro Care Innovations partners with healthcare providers on Chronic Care Management and other value-based care programs, focusing on compassionate, patient-centered support, continuity of care, and patient engagement. Employment offers are contingent on successfully completing a background check before the start date.

Requirements

• Medical Assistant certification or equivalent healthcare experience.
• Strong communication and relationship-building skills.
• Excellent organizational skills and attention to detail.
• Ability to work independently while managing a patient caseload.
• Comfort with technology and electronic documentation systems.
• Pass a background check before the start date.

Nice To Haves

• Experience in Chronic Care Management (CCM), care coordination, case management, primary care, or population health.
• Passion for helping patients improve health outcomes through ongoing engagement and support.
• Healthcare experience, CCM experience, and strong overall performance may provide additional earning opportunities.

Responsibilities

• Build and maintain ongoing relationships with an assigned panel of CCM patients.
• Conduct monthly patient outreach and care coordination activities.
• Document patient interactions accurately and promptly in accordance with CCM requirements.
• Monitor patient needs, care plan updates, and follow-up items.
• Address patient questions and concerns professionally and compassionately.
• Coordinate with providers and internal team members to support continuity of care.
• Ensure documentation meets regulatory and billing compliance standards.
• Support patient retention and engagement efforts within the CCM program.
• Maintain confidentiality and comply with HIPAA requirements.

Benefits

• Health insurance, with 60% employer-paid employee coverage; benefits begin on the first of the month following 60 days of employment.
• Dental insurance.
• Vision insurance.
• 401(k) with employer match.
• Paid time off (PTO).
• Paid holidays.
• Professional and supportive team environment.
• Opportunities for growth within a rapidly expanding healthcare organization.
• Monthly productivity incentives and additional earning opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed