Care Team Assistant

Empath Health•Palm Beach Gardens, FL

7d•Onsite

About The Position

Trustbridge Hospice, a member of Empath Health, is seeking an organized and friendly Care Team Assistant to support its care team in Delray Beach. This is an onsite, full-time position that works Monday through Friday from 7 a.m. to 3 p.m. The role helps the team provide a seamless, empathetic experience for patients and families.

Requirements

High school diploma or GED.
Excellent verbal and written communication skills.
Solid customer service skills.
Strong documentation and organizational skills, including time management, multitasking, and prioritization.
Self-direction, independent judgment, discretion, and the ability to work and collaborate with all team members, including volunteers.
Strong computer knowledge in Microsoft Word, Excel, and Outlook, and the ability to learn additional software as needed.
Sensitivity to the needs of staff and Empath Health clientele, as well as flexibility within an organized system.

Nice To Haves

At least two years of administrative experience in hospice or a related field.
Background in medical terminology.

Responsibilities

Perform clerical and administrative duties, including filing, processing and entering documents, copying materials, processing HHA timesheets and volunteer hours in Raiser’s Edge, distributing mail, faxes, and phone messages, and maintaining office and team supplies.
Ensure patient chart information is accurate and distribute appropriate paperwork to disciplines, departments, and community partners in a timely manner.
Work with Team Leadership to keep the team informed and prepared for weekly IDT meetings, supports, upcoming events, functions, agency meetings, and educational opportunities; participate in these activities as assigned.
Track team census by monitoring status changes, levels of care, admissions, deaths, discharges, and transfers through electronic software; update the patient care board and calculate census promptly.
Collaborate with team members to help cover patient care needs and handle phone requests calmly, effectively, and professionally while following agency communication practices as directed by Team Leadership.
Communicate patient equipment needs to DME, maintain transaction records, and coordinate equipment removal when identified.