Care Team Assistant

Children's Wisconsin•Milwaukee, WI

About The Position

The Ambulatory Care Team Assistant provides clerical and clinical support for assigned clinic operations. The role supports patient scheduling and diagnostic testing, manages phone calls and in-baskets, helps maintain the clinic environment, and facilitates communication to support clinic workflows. The assistant works with patients, families, providers, staff, and other departments to help maintain efficient clinic operations and positive patient and family interactions while protecting confidentiality and privacy. The position is full-time, Monday through Friday, with a schedule of 7:15/7:30 a.m. to 4/4:30 p.m.

Requirements

High school graduate, GED, or High School Equivalency Diploma (HSED).
At least 1 year of related experience.
Proficient and accurate data-entry skills with speed.
Ability to use Microsoft Office, the Internet/Intranet, clinical information systems, and other technology.
Excellent interpersonal communication skills to gather and share information courteously and confidentially with providers, patients, visitors, families, and team members.
Excellent organizational, analytical, and prioritization skills to manage multiple simultaneous tasks in a fast-paced environment.

Nice To Haves

Bachelor's degree preferred.
Associate's degree preferred.
Healthcare experience preferred.

Responsibilities

Prepare for clinic by completing paperwork, ensuring relevant information, radiographs, and diagnostic studies are available, assisting with workflow technology, and participating in daily team huddles.
Communicate with patients and families courteously, follow service standards, maintain confidentiality and privacy, and provide service recovery when appropriate.
Support clinic flow by monitoring patient locations and wait times and communicating with providers and staff to maintain clinic operations.
Inform leadership about unusual patient or employee situations, patient safety events, and operational problems.
Use electronic clinical information systems to support clinic operations and patient care.
Schedule patient appointments and diagnostic testing using the computerized scheduling system.
Help monitor and manage daily schedules, including appointments, no-shows, cancellations, bump-list appointments, and wait lists.
Manage scheduling-related calls from Central Scheduling and coordinate with departments regarding appointment scheduling, triage, and patient-related calls.
May help rooming and clinical staff schedule follow-up appointments and tests.
Assist the clinical team with telephone calls and document information appropriately.
Maintain a clean, orderly, and safe work environment.
Help leadership and the clinical team monitor and manage operational supplies and equipment.
Contact appropriate departments and facilitate clinic resource needs, including ordering supplies and arranging maintenance of clinical and office equipment.
Perform clerical duties such as mail handling, copying, faxing, and printing.
Assist with insurance prior authorizations and related processes for care and services.