Care Team Assistant

Empath Health•Delray, TX

10d•Onsite

About The Position

Trustbridge Hospice, a member of Empath Health, is seeking an organized and friendly Care Team Assistant for its team in Delray Beach. This is an onsite, part-time role supporting the Care team and helping provide a seamless, empathetic experience for patients and families. The schedule is Monday through Thursday, 5:30 p.m. to 12:00 a.m. Trustbridge Hospice is a community-based nonprofit that has cared for more than 200,000 South Florida families since 1978. It provides 24/7 hospice and palliative care, caregiver support, and bereavement services for families facing serious illness. The Care Team Assistant performs administrative and clerical work, maintains accurate patient chart information, supports team communications and meetings, tracks census and patient status changes, helps coordinate coverage of patient care needs, and communicates durable medical equipment needs. The role requires strong organization, communication, customer service, documentation, computer, and collaboration skills.

Requirements

High school diploma or GED.
Excellent verbal and written communication skills.
Solid customer service skills.
Excellent documentation and organizational skills, including time management, multitasking, and prioritization.
Ability to demonstrate self-direction, independent judgment, and discretion.
Ability to work and collaborate with all team members, including volunteers.
Strong computer knowledge in MS Word, Excel, and Outlook, and ability to learn additional software as needed.
Ability to be sensitive to the needs of staff and Empath Health clientele and to work flexibly within an organized system.

Nice To Haves

At least two years of administrative experience in hospice or a related field.
Medical terminology background.

Responsibilities

Perform administrative and clerical duties, including filing, processing and entering documents, copying materials, distributing mail, faxes, and phone messages, and maintaining office and team supplies.
Process and enter HHA timesheets and volunteer hours in Raiser’s Edge.
Ensure patient chart information is accurate and distribute paperwork to disciplines, departments, and community partners in a timely manner.
Collaborate with Team Leadership to keep the team informed and prepared for weekly IDT meetings, supports, upcoming events, functions, agency meetings, and educational opportunities; participate in these functions as assigned.
Track team census by monitoring changes in status, levels of care, admissions, deaths, discharges, and transfers using electronic software; update the patient care board and calculate census promptly.
Collaborate with team members to help cover patient care needs and handle phone requests calmly, effectively, and professionally while following agency communication practices as directed by team leadership.
Communicate patient equipment needs to DME, maintain transaction records, and coordinate DME removal as identified.