Care Team Assistant Eagle

Empath Health•Boca Raton, FL

1d•Onsite

About The Position

Trustbridge Hospice, a member of Empath Health, is seeking an organized and friendly Care Team Assistant to support care teams in Boca. This onsite, entry-level, full-time position works Monday through Friday, 8:00 a.m. to 4:30 p.m. The role supports care teams and helps provide a seamless, empathetic experience for patients and families.

Requirements

High school diploma or GED.
Excellent verbal and written communication skills.
Solid customer service skills.
Strong documentation and organizational skills, including time management, multitasking, and prioritization.
Ability to demonstrate self-direction, independent judgment, and discretion, and to work collaboratively with team members, including volunteers.
Strong knowledge of MS Word, Excel, and Outlook, and ability to learn additional software.
Sensitivity to the needs of staff and Empath Health clientele, with flexibility within an organized system.

Nice To Haves

At least 2 years of administrative experience in hospice or a related field.
Background in medical terminology.

Responsibilities

Perform administrative and clerical duties, including filing, processing, entering, and copying documents; distributing mail, faxes, and phone messages; and maintaining office and team supplies.
Help ensure patient chart information is accurate and distribute paperwork to appropriate disciplines, departments, and community partners in a timely manner.
Work with Team Leadership to keep the team informed and prepared for weekly IDT meetings, supports, events, functions, agency meetings, and educational opportunities; participate in these activities as assigned.
Track team census by monitoring status changes, levels of care, admissions, deaths, discharges, and transfers through electronic software; update the patient care board and calculate census promptly.
Collaborate with team members to help cover patient care needs and handle phone requests calmly and professionally, following agency communication practices as directed by Team Leadership.
Communicate patient equipment needs to DME, maintain transaction records, and coordinate equipment removal as identified.