Care Team Assistant Jade

Empath Health•Boynton Beach, FL

22h•Onsite

About The Position

Trustbridge Hospice, part of Empath Health, is seeking an organized and friendly Care Team Assistant for its team in Boynton. This onsite, entry-level, full-time position works Monday through Friday, 8:00 a.m. to 4:30 p.m. The Care Team Assistant supports care teams and helps provide a seamless, empathetic experience for patients and families.

Requirements

High school diploma or GED.
Excellent verbal and written communication skills.
Solid customer service skills.
Strong documentation and organizational skills, including time management, multitasking, and prioritization.
Ability to demonstrate self-direction, independent judgment, and discretion, and to work and collaborate with all team members, including volunteers.
Strong computer knowledge in MS Word, Excel, and Outlook, and ability to learn additional software as needed.
Ability to be sensitive to the needs of staff and Empath Health clientele and to be flexible within an organized system.

Nice To Haves

At least 2 years of administrative experience in hospice or a related field.
Background in medical terminology.

Responsibilities

Perform administrative and clerical duties, including filing, processing and entering documents, copying documents, distributing mail, faxes, and phone messages, and maintaining office and team supplies.
Ensure patient chart information is accurate and distribute appropriate paperwork to disciplines, departments, and community partners in a timely manner.
Collaborate with Team Leadership to keep the team informed and prepared for weekly IDT meetings, supports, events, functions, agency meetings, and educational opportunities; participate in these functions as assigned.
Track team census by monitoring patient status changes, levels of care, admissions, deaths, discharges, and transfers using electronic software; update the patient care board and calculate census in a timely manner.
Collaborate with team members to help cover patient care needs and handle phone requests calmly and professionally while following agency communication practices directed by Team Leadership.
Communicate patient equipment needs to DME, maintain transaction records, and coordinate equipment removal as identified.