Care Team Assistant

Empath Health•West Palm Beach, FL

1d•Onsite

About The Position

Trustbridge Hospice, a member of Empath Health, is seeking an organized and friendly Care Team Assistant to support its care teams in West Palm Beach. This onsite, entry-level, full-time position works Monday through Friday, 8:00 a.m. to 4:30 p.m. The role helps ensure a seamless, empathetic experience for patients and families during serious illness and end-of-life care.

Requirements

High school diploma or GED.
Excellent verbal and written communication skills.
Solid customer service skills.
Strong documentation, organizational, time-management, multitasking, and prioritization skills.
Self-direction, independent judgment, discretion, and the ability to work and collaborate with all team members, including volunteers.
Strong knowledge of Microsoft Word, Excel, and Outlook, and the ability to learn additional software.
Sensitivity to the needs of staff and Empath Health clientele, and flexibility within an organized system.

Nice To Haves

At least 2 years of administrative experience in hospice or a related field.
Background in medical terminology.

Responsibilities

Perform administrative and clerical duties, including filing, processing and entering documents, copying materials, handling HHA timesheets and recording volunteer hours in Raiser’s Edge.
Distribute mail, faxes, and phone messages promptly, and maintain office and team supplies.
Ensure patient chart information is accurate and distribute appropriate paperwork to disciplines, departments, and community partners in a timely manner.
Work with Team Leadership to keep the team informed and prepared for weekly IDT meetings, supports, upcoming events and functions, agency meetings, and educational opportunities; participate in these activities as assigned.
Track team census by monitoring changes in patient status, levels of care, admissions, deaths, discharges, and transfers using electronic software; update the patient care board and calculate census promptly.
Collaborate with team members to help cover patient care needs and handle phone requests calmly, effectively, and professionally while following agency communication practices as directed by team leadership.
Communicate patient equipment needs to DME, maintain transaction records, and coordinate equipment removal as identified.