Care Promoter

ChenMed•Pierson, FL

1d•$17 - $24•Onsite

About The Position

The Care Promoter 1 is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks that keep medical centers running smoothly. Duties vary by setting, including the center’s size, location, and type. In addition to administrative work, Care Promoters perform clinical duties under direct physician supervision and in accordance with state medical practice acts. The role is an integral member of a physician-led care team focused on providing comprehensive primary care to a defined patient population. The Care Promoter measures and records vital signs and medical histories, prepares patients for examinations, assists physicians, performs routine screening and non-critical procedures, and communicates patient needs and changes in condition to clinical staff. The role also collects specimens, performs basic waived laboratory tests, prepares and administers medications under physician supervision, maintains clinical supplies and equipment, and documents work accurately and ethically. Administrative duties include processing patient phone messages, returning or routing calls, relaying information to patients, and calling in prescriptions when authorized by a physician. The Care Promoter also provides health coaching and weekly follow-up calls to a defined group of patients. Local or regional travel of up to 10% may be needed to cover other centers. Evening, weekend, or holiday work may be required as needed.

Requirements

High school diploma or GED required.
Graduation from a nationally accredited Medical Assistant, Patient Care Technician, Emergency Medical Technician (EMT), or Paramedic program required.
At least 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT, or Paramedic required.
BLS for Healthcare Providers required.
Fluency in spoken and written English.
Excellent interpersonal and customer service skills, with compassion and empathy toward patients and families.
Strong oral and written communication, time-management, and organizational skills.
Ability to collaborate effectively with physicians, clinicians, and other team members.
Knowledge of medical products, terminology, services, standards, policies, and procedures.
Basic phone and computer operation skills; proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other office software.
Attention to detail and ability to maintain accurate reports and data.
Ability to maintain organized systems that support timely patient flow and to remain calm in busy or stressful situations.
Willingness and ability to travel locally or regionally up to 10% of the time to assist at other centers, as needed.
Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

Experience working with geriatric patients.
Experience with an EMR system.

Responsibilities

Measure and record patient vital signs, interview information, and medical history.
Catalog and communicate patient needs to the PCP, clinician, specialist, or other clinical personnel.
Prepare patients for examinations, perform routine screening tests, assist physicians with examinations, and explain treatment procedures and physician instructions to patients.
Observe patients and report changes in their conditions to the PCP, clinician, specialist, or other clinical personnel.
Perform non-critical medical and therapeutic procedures based on medical instructions.
Collect phlebotomy and other laboratory specimens and perform basic waived laboratory tests.
Prepare and administer medications, change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
Maintain supplies and equipment, stock and sterilize instruments, follow OSHA safety standards, and complete accurate, legal, and ethical documentation.
Process patient phone messages, return calls, route calls to appropriate team members, and contact patients to obtain or relay information for the physician.
Call prescriptions in to pharmacies with physician approval and authorization; authorized personnel may use the ChenMed Rx system to support physician medication dispensing.
Provide health coaching to a defined group of patients and follow up with coached patients through weekly calls.
Travel locally or regionally to assist with coverage at other centers, as needed.
Perform other duties as assigned or modified at the manager’s discretion.