Care Operations Associate (Remote, Mountain/Pacific)

Marble Health

10d•$50,000 - $60,000•Remote

About The Position

Marble is an early-stage company building a platform that connects schools, therapists, and health plans to improve access to youth mental health care. The Care Operations Associate guides families from school referral through intake, helping them access care quickly with clarity and empathy. The role manages a high-volume caseload and involves approximately 60 to 80 outbound calls per day, alongside communication by email and other channels. The associate works with Growth, Product, and Engineering to resolve barriers, improve workflows, and strengthen the intake experience. This is a fully remote role open to candidates in the Mountain or Pacific time zones.

Requirements

At least 3 years of professional experience.
Experience in high-communication roles involving structured phone or video conversations, with the ability to manage high volume without sacrificing quality.
Ability to build trust quickly with families, counselors, and teammates, and to communicate warmly, clearly, and steadily in stressful situations.
Ability to work through complexity and ambiguity, identify patterns and blockers, and find practical solutions.
Strong organization and discipline in managing a detailed caseload, keeping accurate notes, and maintaining reliable daily routines.
Positive energy and stamina for high-volume, high-impact work.
Interest in improving access to mental health care for children.

Nice To Haves

Experience in a startup or high-growth environment requiring ambiguous problem solving.

Responsibilities

Manage a caseload of referred families and serve as their trusted point of contact from referral through intake.
Engage with families by phone, email, and other channels to answer questions, resolve blockers, and navigate complex cases.
Follow up consistently and re-engage families to help them move toward intake.
Collaborate with Growth, Product, and Engineering to unblock cases, streamline workflows, and improve supporting tools.
Identify patterns in where families get stuck and share feedback about products, tools, and messaging to improve the intake experience.
Make 60 to 80 outbound calls per day to families referred by their schools, including helping families commit to starting care and asking whether they know others who could use support.