Audit Operations Associate (Remote)

Davies•Home, WV

11d•$45,000 - $50,000•Remote

About The Position

Davies North America is seeking an Audit Operations Associate to support its Risk Management and Loss Control practice. Working with the AVP team, the associate provides operational reports, tracks client pricing and contracts, and performs a range of administrative and operational support functions. The role requires technical, interpersonal, and mathematical skills. The position is permanent and full-time, based in the United States with a remote work location. It reports to the SVP Premium Audit. The listed compensation range is $45,000–$50,000 per year. The successful candidate will maintain pricing and contract records, update information in AuSuM and Nexus, prepare standard and client-specific reports, and support leadership and operations teams. Other duties include maintaining operational documents and maps, monitoring referral activity, supporting order cancellations, and assisting with insured and client feedback surveys. A high school diploma or GED is required; no certifications are needed.

Requirements

High school diploma or GED; no certifications are required.
Ability to read and comprehend simple instructions, correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and handle problems involving several concrete variables in standardized situations.
Knowledge of word-processing and spreadsheet software, including Microsoft Word and Excel, and ability to learn other computer programs quickly.
Typing speed of 50 words per minute with accuracy and experience using a 10-key calculator.
Ability to edit work for spelling and grammar, communicate clearly, listen, and seek clarification.
Ability to perform arithmetic using whole numbers, common fractions, and decimals.
Demonstrated reliability, punctuality, and ability to meet commitments and complete tasks on time.
Ability to prioritize and plan work, use time efficiently, and manage competing demands and frequent changes.
Ability to maintain confidentiality and demonstrate integrity, ethical conduct, respect, and professionalism.
Ability to work collaboratively, give and receive feedback, and put team success above individual interests.
Demonstrated accuracy and thoroughness, attention to quality, and willingness to use feedback to improve performance.
Willingness to pursue training and development, build knowledge and skills, and take on increased responsibilities.
Ability to follow policies, procedures, and management direction and complete administrative tasks correctly and on time.

Responsibilities

Maintain and monitor the price increase tracking sheet so upcoming increases are identified and implemented on time.
Update and maintain accurate pricing information in AuSuM and Nexus.
Keep contract and pricing documentation current and organized, reviewing upcoming renewals to avoid missing eligible price increases.
Build, maintain, and improve reports based on team and business needs, and provide reporting support to leadership and operations teams.
Run standard reports, including the Top 21 client list, gross profit, and weekly reports, using Insurity/Nexus, as well as other assigned reports.
Prepare standard client reports with monthly, quarterly, and year-to-date information before client meetings, preferably 7–10 days in advance.
Maintain updated mapping, the physical auditor territory map, the Operations Map, and the branch staffing master document.
Organize and manage the Account Coordination Master document.
Monitor and update the IC referral program.
Support the order cancellation process.
Assist with insured/client feedback surveys.
Perform other duties as assigned.
Maintain regular and dependable attendance and be available to perform job responsibilities during established work hours.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) with employer matching
Discretionary Time Off for exempt employees
Paid Time Off for non-exempt employees
Paid holidays
Life insurance
Short-term disability coverage
Long-term disability coverage
Paid sick leave, paid family leave, and paid parental leave where required by law