Audit Specialist (Remote)
About The Position
Davies North America is seeking a Premium Audit Specialist to provide enhanced services and analysis for its Premium Audit QA department. The role performs quality reviews within the Audit QC Department to ensure audits meet regulatory, state-specific, and client-specific requirements. It also processes client correction returns, tracks and analyzes return metrics, develops action plans to address recurring issues, and coordinates quality-related data with the QA team. The specialist provides ongoing feedback on client reporting and data related to quality, and assists the QA Review Director with reporting, team coordination and communication, and other daily duties. Success in the role requires technical, interpersonal, and math skills, as well as dependability, adaptability, and the ability to work as part of a team.
Requirements
- High school diploma.
- At least 3 years of premium audit experience.
- Extensive knowledge of manual rules, including the Basic Manual, Commercial Lines Manual, and state-specific manuals for independent bureau states.
- Thorough experience using PAAS, including codes, bulletins, FAQs, and the Chart of State Exceptions.
- Proficiency in workers’ compensation and general liability audits.
- Strong computer skills and familiarity with Microsoft Office, PowerPoint, and Excel; Excel proficiency is critical for analytics and metric tracking.
- Excellent communication skills, including the ability to clearly and concisely identify errors and steps for resolution.
- Effective written communication skills for working with auditors and other reviewers.
- Ability to work independently with minimal direction.
- Motivation, dependability, adaptability, and a detail-oriented approach.
- Strong analytical, organizational, and attention-to-detail skills.
- Ability to maintain regular, dependable attendance and perform job responsibilities during established work hours.
Nice To Haves
- 4–5 years of premium audit experience.
- Knowledge of garage and auto liability audits.
Responsibilities
- Conduct primary quality reviews of premium audits, including workers’ compensation, general liability, garage, and other audit types.
- Review audits conducted through physical, remote physical, virtual, phone, and mail methods.
- Independently determine whether each audit meets Afirm QC, state-specific, and client-specific requirements.
- Validate time charges against audit details or explanations.
- Manage the inventory of audits assigned for review.
- Support auditor quality by providing technical assistance and clear feedback during the review process or as requested by QC management.
- Meet established production requirements and expectations.
- Facilitate processing of quality-related client returns for correction.
- Record metrics and data associated with correction returns and other client reporting related to quality.
- Analyze quality metrics and develop actionable steps to address recurring issues.
- Assist with communication among the QA, training, and operations teams on QA matters.
- Assist the Premium Audit QA Director with daily reporting, team oversight, and other assigned tasks.
- Perform other duties as assigned.
Benefits
- Medical insurance plans
- Dental insurance plans
- Vision insurance plans
- 401(k) with employer matching
- Discretionary Time Off for exempt employees or Paid Time Off for non-exempt employees
- Paid holidays
- Life insurance
- Short-term disability coverage
- Long-term disability coverage
- Paid sick leave, paid family and parental leave, and other mandated benefits where required by law
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
