Center Care Team - Care Navigator, Bilingual

ArchWell Health • Phoenix, AZ

2d

About The Position

The Care Navigator plays a crucial role in providing a positive, welcoming experience for members and their families. This individual guides members from the moment they arrive until they leave the center, helping ensure they have a positive experience and their care needs are met. The ideal candidate has a strong customer-service orientation, is passionate about senior care, and is willing to go the extra mile to support a positive member experience. Fluency in Spanish is required.

Requirements

• Excellent customer-service skills and a positive, welcoming demeanor.
• Passion for providing a quality experience for senior members.
• Ability to work effectively with diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and the public.
• Working knowledge of medical terminology, insurance, and/or electronic medical record systems.
• Strong organization and attention to detail.
• Strong written and verbal communication skills.
• Proficiency with PC skills, including Microsoft Office Suite.
• Ability to maintain professionalism and flexibility in a changing work environment.
• Fluency in Spanish.
• At least one year of work experience in a clinical setting or similar.

Nice To Haves

• Associate degree preferred, or equivalent experience.
• Experience working with EMR systems.

Responsibilities

• Welcome members upon arrival, help them feel safe and at home, and guide them through a clear check-in process.
• Update member information in the electronic medical records system.
• Schedule appointments and coordinate referrals for a multidisciplinary care team.
• Assist members with completing paperwork through electronic kiosks as needed.
• Request medical records and upload documentation to the electronic medical records system.
• Answer questions from prospective and established members, as well as their adult children.
• Manage the phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the appropriate person.
• Assist with center events as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree