Center Care Team - Care Navigator

ArchWell Health • Tucson, AZ

2d

About The Position

The Care Navigator provides a welcoming, positive experience for members and their families, guiding members from arrival through departure and helping ensure their care needs are met. The role supports the operation of a multidisciplinary care team through member check-in, record updates, appointment scheduling, referrals, document collection, and communications. The ideal candidate has a strong customer-service orientation, a passion for senior care, and a willingness to go the extra mile for members.

Requirements

• Excellent customer-service skills and a positive, welcoming demeanor.
• Passion for providing a quality experience for senior members.
• Ability to work effectively with diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and the public.
• Working knowledge of medical terminology, insurance, and/or electronic medical record systems.
• Strong organization and attention to detail.
• Strong written and verbal communication skills.
• Proficiency with PC skills, including Microsoft Office Suite.
• Ability to maintain professionalism and flexibility in a changing work environment.
• At least one year of work experience in a clinical setting or similar.
• Associate degree or equivalent experience.

Nice To Haves

• Associate degree preferred.
• Experience working with electronic medical record systems.

Responsibilities

• Welcome members upon arrival, help them feel safe and at home, and guide them through check-in.
• Update member information in the electronic medical records system.
• Schedule appointments and coordinate referrals for a multidisciplinary care team.
• Help members complete paperwork using electronic kiosks, as needed.
• Request medical records and upload documentation to the electronic medical records system.
• Answer questions from prospective and established members and their adult children.
• Manage the phone line by answering calls, taking detailed messages, and conveying relevant information to the appropriate person.
• Assist with center events, as needed.
• Embody and serve as a role model of ArchWell Health’s values: compassion, excellence, trust, respect, resilience, and doing the right thing.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree