Center Care Team - Care Navigator, Bilingual

ArchWell Health • Phoenix, AZ

1d

About The Position

ArchWell Health is a healthcare provider focused on improving the lives of senior members through neighborhood clinics and a wellness-focused community. The Care Navigator helps ensure members and their families have a positive, welcoming experience and that members’ care needs are met. The role guides members from arrival through departure and supports the center’s care team with administrative and coordination tasks. The ideal candidate is service-oriented, passionate about senior care, and willing to go the extra mile to support members.

Requirements

• Excellent customer-service skills and a positive, welcoming demeanor.
• Passion for providing a quality experience for senior members.
• Ability to work effectively with diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and the public.
• Working knowledge of medical terminology, insurance, and/or electronic medical record systems.
• Strong organization and attention to detail.
• Strong written and verbal communication skills.
• Proficiency with PCs, including Microsoft Office Suite.
• Ability to maintain professionalism and flexibility in a changing work environment.
• Fluency in Spanish.
• At least one year of work experience in a clinical setting or similar.

Nice To Haves

• Associate degree or equivalent experience.
• Experience working with EMR systems.

Responsibilities

• Welcome members upon arrival and guide them through a clear, seamless check-in process.
• Update member information in the electronic medical records system.
• Schedule appointments and coordinate referrals for a multidisciplinary care team.
• Help members complete paperwork through electronic kiosks as needed.
• Request medical records and upload documentation to the electronic medical records system.
• Answer questions from prospective and established members and their adult children.
• Manage the phone line by answering calls, taking detailed messages, and conveying pertinent information to the appropriate person.
• Assist with center events as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed