Center Care Team - Medical Assistant, Bilingual

ArchWell Health • Sun City, AZ

19h

About The Position

The Medical Assistant (MA) supports the primary care provider (PCP) and clinical care team in delivering compassionate, efficient care to ArchWell Health members. The MA greets and rooms members, assists with assessing health conditions, and performs routine diagnostic testing during appointments. The role includes patient intake, examinations and screenings, patient communication, clinical support procedures under physician supervision, documentation, and health coaching. The position serves older adults in a neighborhood-center setting and requires bilingual proficiency appropriate to member demographics.

Requirements

• High school diploma or GED.
• Bilingual proficiency appropriate to member demographics and ability to pass a formal proficiency exam during the selection process.
• At least 1 year of work experience as a Medical Assistant.
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
• BLS for Healthcare Providers certification.
• Experience with EClinicalWorks or a similar electronic medical record system.
• High emotional intelligence, integrity, and a driven, focused work ethic.
• Ability to work independently, think creatively, and work effectively with people across seniority levels and diverse populations.
• Strong communication and customer-service orientation.
• Critical reasoning, decision-making, and problem-solving skills to assess situations, determine risks, prevent future issues, and resolve recurring defects.
• Experience with claims/quality reports and analytical software packages.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
• Ability to travel occasionally for company meetings.

Nice To Haves

• At least 6 months of phlebotomy experience.
• Experience working with geriatric patients.

Responsibilities

• Conduct patient intake, measure and record vital signs, interview patients, and obtain medical histories.
• Perform examinations and routine screenings, informing patients about procedures and addressing their questions and concerns.
• Listen and engage with patients during appointments, and report patient needs or changes in condition to the PCP, specialists, or other clinical personnel.
• Process patient phone messages by returning calls, routing calls to appropriate team members, and contacting patients to obtain and relay information for the physician.
• Change dressings, apply bandages, remove sutures, and perform other first aid procedures under physician supervision; use CPR skills when necessary.
• Follow OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to a defined group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
• Greet and room members and collaborate with teammates to support day-to-day clinical care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED