Center Care Team - Care Navigator

ArchWell Health • Tucson, AZ

1d

About The Position

The Care Navigator provides a welcoming, positive experience for members and their families, guiding members throughout their visit to ArchWell Health centers and helping ensure their care needs are met. The role is suited to someone with a strong customer-service orientation, a passion for senior care, and a commitment to going the extra mile for members.

ArchWell Health provides value-based primary care for adults over age 60 through comfortable, accessible neighborhood centers. The organization emphasizes strong provider-patient relationships, routine wellness, and helping seniors remain healthy, active, and engaged. ArchWell Health is an equal opportunity employer.

Requirements

• Excellent customer-service skills and a positive, welcoming demeanor.
• Passion for providing a quality experience for senior members.
• Ability to work effectively with diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and the public.
• Working knowledge of medical terminology, insurance, and/or electronic medical record systems.
• Strong organization and attention to detail.
• Strong written and verbal communication skills.
• Proficiency with PC skills, including Microsoft Office Suite.
• Ability to maintain professionalism and flexibility in a changing work environment.
• At least one year of work experience in a clinical setting or similar.
• Embodies and serves as a role model for ArchWell Health’s values: compassion, excellence, trust, respect, resilience, and doing the right thing.

Nice To Haves

• Associate degree preferred, or equivalent experience.
• Experience working with EMR systems.

Responsibilities

• Welcome members upon arrival, help them feel safe and at home, and guide them through check-in.
• Update member information in the electronic medical records system.
• Schedule appointments and coordinate referrals for a multidisciplinary care team.
• Assist members with completing paperwork through electronic kiosks as needed.
• Request medical records and upload documentation to the electronic medical records system.
• Answer questions from prospective and established members and their adult children.
• Manage the phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the appropriate individual.
• Assist with center events as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed