Care Navigator, Bilingual

ArchWell Health • Oklahoma City, OK

18h

About The Position

The Care Navigator plays a crucial role in providing members and their families with a positive, welcoming experience. They guide members from arrival through departure at ArchWell Health centers, helping ensure members feel at home and that their care needs are met. The ideal candidate has a strong customer-service orientation, a passion for senior care, and a willingness to go the extra mile to support a positive member experience.

ArchWell Health provides value-based primary care for older adults, with an emphasis on prevention, wellness, strong provider-patient relationships, and helping members stay healthy and engaged. Care is delivered at accessible neighborhood centers designed to be comfortable and community-focused.

Requirements

• Must be bilingual; the required language depends on member demographics, and candidates must pass a formal proficiency exam as part of the selection process.
• At least one year of work experience in a clinical setting or similar.
• Excellent customer-service skills and a positive, welcoming demeanor.
• Passion for providing a quality experience for senior members.
• Ability to work effectively with diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and the public.
• Working knowledge of medical terminology, insurance, and/or electronic medical record systems.
• Strong organization and attention to detail.
• Strong written and verbal communication skills.
• Proficient PC skills, including Microsoft Office Suite.
• Ability to maintain professionalism and flexibility in a changing work environment.
• Embody and serve as a role model of ArchWell Health’s values: be compassionate, strive for excellence, earn trust, show respect, stay resilient, and always do the right thing.

Nice To Haves

• Associate degree preferred, or equivalent experience.
• Experience working with EMR systems.

Responsibilities

• Welcome members upon arrival, help them feel safe and at home, and guide them through a clear check-in process.
• Update member information in the electronic medical records system.
• Schedule appointments and coordinate referrals for a multidisciplinary care team.
• Assist members with completing paperwork through electronic kiosks, as needed.
• Request medical records and upload documentation to the electronic medical records system.
• Answer questions from prospective and established members and their adult children.
• Manage the phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the appropriate person.
• Assist with center events, as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree