Care Manager
About The Position
The Care Manager provides emotional support, guidance, advocacy, and care coordination to children and families coping with serious medical conditions, chronic illnesses, disabilities, or emotional and behavioral challenges. The role works with children, parents, siblings, healthcare providers, and community organizations to help families navigate medical, educational, social, and emotional needs. Responsibilities include assessing needs, developing individualized care plans, connecting families with services and resources, and monitoring progress to support positive outcomes. This is a remote independent consultant/contractor position. Candidates must reside in New York State or surrounding states and be able to travel for monthly in-person client visits throughout New York, including home and community visits as needed. Consultants are expected to maintain at least five active client cases, meet billable service and documentation requirements, and remain available during at least one weekday business day. Scheduling is flexible and based on client and family needs; availability may include evenings and weekends. Income depends on caseload, with average medium-to-full-caseload annual income ranging from $45,000 to $66,000.
Requirements
- Bachelor's degree and two years of relevant experience, or master's degree and one year of relevant experience.
- Must reside in New York State or a surrounding state and be able to travel for monthly in-person visits throughout New York.
- Ability to travel within range and conduct home and community visits as needed.
- Outstanding verbal and written communication skills.
- Strong interpersonal skills and a compassionate, family-centered approach.
- Excellent organizational and case management skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong problem-solving and advocacy skills.
- Proficiency in Microsoft Office Suite, Google Workspace, and case management systems, with ability to learn new software applications.
- Ability to handle confidential and sensitive information professionally and discreetly.
- Ability to work independently and collaboratively as part of a multidisciplinary team.
- Ability to maintain at least five active client cases and meet established billable productivity and documentation expectations.
- Availability during at least one weekday business day for client communication, care coordination, meetings, and collaboration.
Nice To Haves
- Knowledge of healthcare, social service, educational, and community resource systems for children.
- Experience working with children, families, and/or individuals facing medical, developmental, behavioral, or emotional challenges.
Responsibilities
- Assess clients' eligibility for services and determine the level of support required.
- Conduct home, hospital, school, and community visits as needed.
- Build supportive relationships with children and family members, providing ongoing emotional support and guidance.
- Complete comprehensive assessments of clients' medical, emotional, social, educational, and practical needs.
- Develop, implement, and update individualized care plans based on family goals and identified needs.
- Connect families with healthcare providers, community programs, social services, educational resources, and financial assistance programs.
- Coordinate communication among children, parents, caregivers, healthcare professionals, educators, insurance providers, and other service partners.
- Collect and maintain client information and documentation accurately and in a timely manner.
- Maintain detailed case notes and records of client and family interactions.
- Monitor client progress and evaluate care-plan effectiveness, making adjustments as needed.
- Research and identify local, regional, and national resources for children and families.
- Advocate for children and families by facilitating access to services, making calls, writing correspondence, attending meetings, and assisting with problem resolution.
- Prepare reports and maintain case files in compliance with organizational policies, program requirements, and audit standards.
- Complete required documentation in accordance with funding, program, and regulatory guidelines.
- Support families as they navigate healthcare systems and other service networks.
- Participate in team meetings and collaborate with internal and external stakeholders to promote comprehensive care.
- Assist with special projects and other duties as assigned.
