Care Manager

Independent Living Systems • Pensacola, FL

2d

About The Position

Independent Living Systems (ILS), together with its affiliated health plans Florida Community Care and Florida Complete Care, seeks a Care Manager to promote quality of life and independence for vulnerable populations. The role manages and coordinates comprehensive care for eligible individuals who require medically necessary long-term care services and supports.

The Care Manager assesses individual needs, develops person-centered care and discharge plans, coordinates services and supports, facilitates transitions between care settings, and monitors progress to adjust care plans. Working with multidisciplinary teams, healthcare providers, social workers, families, and community resources, the Care Manager helps members access coordinated care. The role also serves as an advocate and liaison between members, families, and the care delivery system, supporting care that aligns with clinical guidelines, member preferences, and program requirements.

Requirements

• At least two years of relevant experience with a qualifying background.
• Bachelor’s degree in social work, sociology, psychology, gerontology, or a related social services field; alternatively, a bachelor’s degree in another field or a Florida-licensed Registered Nurse (RN).
• Florida-licensed Licensed Practical Nurse (LPN) with at least four years of licensure is listed as a qualifying background.
• Relevant professional human service experience may substitute for the educational requirement on a year-for-year basis.
• Proficiency in electronic health records (EHR) and basic computer applications.

Nice To Haves

• Master’s degree in social work, public health, or a related field.
• Certification in Case Management (CCM) or equivalent.
• Experience working with diverse populations in community-based or facility settings, including ALF or SNF.
• Familiarity with trauma-informed care or behavioral health interventions and supports.

Responsibilities

• Demonstrate commitment to the organization's mission and model ILS Experience Standards of Excellence.
• Serve as the primary point of contact for members and their authorized representatives.
• Assess member needs, identify care gaps, and assist members and families in developing person-centered care plans.
• Monitor member progress and adjust care plans as needed to address changing needs and ensure continuity of care.
• Coordinate services and care across the continuum and facilitate communication with providers and community resources.
• Provide education and support on available resources and self-advocacy.
• Maintain accurate documentation and ensure compliance with policies, regulations, and quality standards.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time