Care Manager

Solvista Health•Salida, CO

About The Position

The Care Manager assists in identifying client and family needs and gaps in service, and helps ensure those needs are met. The role handles confidential information, supports clients and families in resolving issues, responds to emergency and nonemergency calls, and coordinates appointments and services for clients and clinicians. The position operates in a fast-paced professional office environment and may involve community and in-home visits, local travel, and travel to conferences, meetings, and branch locations. The work is largely sedentary but may involve extended periods of sitting or standing, bending, handling papers or equipment, and lifting 10 to 25 pounds. Employment conditions include annual TB screening, federally required drug screening, influenza vaccination or compliance with applicable policy, and possession of a valid state driver's license. A successful candidate must pass a post-offer drug screen.

Requirements

Bachelor’s degree in Human Services or a related field.
Ability to comprehend or learn department practices, rules, and regulations.
Ability to operate a telephone, computer, and other specialized communication equipment.
Ability to work within a Windows operating system and related programs.
Clear and effective verbal and written communication skills, including the ability to communicate with a diverse population.
Ability to handle clients calmly, professionally, patiently, and in a friendly manner.
Ability to think and react quickly and effectively in tense or emergency situations.
Ability to follow written and oral instructions.
Excellent organizational skills and ability to work as a team player.
Ability to recall details from numerous informational resources and prioritize decisions using multiple criteria, policies, and procedures.
Ability to maintain all compliance requirements.
Ability to type accurately at 35 words per minute.
Ability to multitask under stressful situations and wear a headset or manage telephone communications.
Ability to remain alert, attentive, and engaged at all times.
Ability to view a computer monitor for extended periods.
Ability to drive for transportation needs or local travel, including community service visits and in-home visits.
Valid state driver's license.
Must submit to and pass a post-offer drug screen.
Annual TB screening, federally required drug screening, and influenza vaccination or compliance with policy and procedure.

Nice To Haves

One year of experience in community services is preferred.

Responsibilities

Identify client and family needs and gaps in services, and help ensure those needs are met.
Handle confidential and non-routine information and explain policies when necessary.
Work independently and with a team on special and ongoing projects.
Meet with clients and families to de-escalate and resolve client issues while maintaining a professional demeanor.
Receive emergency and nonemergency calls accurately, quickly, and courteously.
Enter system data for scheduling appointments, coordinating clients and clinicians, and documenting services.
Serve as an information resource to the general public.
Participate in job-related training sessions and seminars.
Attend required staff meetings.
Maintain prompt and regular attendance.
Perform other duties as assigned.