Care Manager

Solvista Health•Salida, CO

About The Position

The Care Manager assists in identifying client and family needs and gaps in service, and helps ensure those needs are met. The role handles confidential and non-routine information, supports clients and families in resolving issues, coordinates appointments and services, and serves as an information resource to the public. Work is performed independently and as part of a team in a fast-paced professional office environment, with possible travel to conferences, meetings, branch locations, and community or in-home service visits.

Requirements

Bachelor’s degree in Human Services or a related field.
Ability to comprehend or learn department practices, rules, and regulations.
Ability to operate a telephone, computer, and other specialized communication equipment.
Ability to work within a Windows operating system and related programs.
Ability to communicate clearly and effectively, verbally and in writing, including with a diverse population.
Ability to handle clients in a calm, professional, friendly, and patient manner.
Ability to think and react quickly and effectively to tense or emergency situations.
Ability to follow written and oral instructions.
Excellent organizational skills and ability to work as a team player.
Ability to recall details from numerous informational resources.
Ability to prioritize decisions based on multiple criteria, policies, and procedures.
Ability to maintain all compliance requirements.
Ability to type accurately at 35 words per minute.
Ability to multitask under stressful situations.
Ability to wear a headset or manage telephone communications.
Ability to remain alert, attentive, and engaged at all times.
Ability to view a computer monitor for extended periods.
Ability to drive for transportation needs or local travel.
Ability to go into the community for service visits and in-home visits.
Possess a valid state driver's license.
Meet annual TB, federally required drug screening, and influenza vaccination or comply with applicable policy and procedure.
Submit to and pass a post-offer drug screen.

Nice To Haves

One year of experience in community services is preferred.

Responsibilities

Identify client and family needs and gaps in service, and assist in ensuring those needs are met.
Handle confidential and non-routine information and explain policies when necessary.
Work independently and with a team on special, nonrecurring, and ongoing projects.
Meet with clients and families to de-escalate and resolve client issues.
Maintain a professional demeanor when problem-solving with clients and co-workers.
Receive incoming emergency and nonemergency calls accurately, quickly, and courteously.
Enter system data for scheduling appointments, coordinating clients and clinicians, and documenting services accurately and quickly.
Serve as an information resource to the general public.
Participate in job-related training sessions and seminars.
Attend required staff meetings.
Maintain prompt and regular attendance.
Perform other duties as assigned.