Care Manager - CSP

Bay State Community Services Inc•Quincy, MA

9d•$23 - $25

About The Position

Bay State Community Services (BSCS) is seeking a compassionate, organized, and resourceful Case Manager to join its Community Support Program (CSP) team. The role provides community-based, strength-based, person-centered case management to individuals who may be experiencing behavioral health challenges, housing instability, medical needs, and other barriers to living successfully in the community. The Care Manager builds relationships, connects participants to resources, and supports greater stability and independence. The Care Manager works in partnership with participants and their families or caregivers, providers, and other members of the care team to coordinate services. The position serves as a contact point, advocate, and informational resource for participants and relevant stakeholders; assesses needs; develops and monitors individualized service plans; supports access to appropriate providers and community resources; and updates crisis prevention or safety plans.

Requirements

One year of experience working with mental health or substance use disorders (SUD, COD, SMI, or SED) with a bachelor's degree in a social services field; or two years of experience working with mental health or substance use disorders with an associate degree or high school diploma.
Deep understanding of systems of care for mental health and substance use disorders.
Knowledge of resources for Social Determinants/Drivers of Health (SDOH) and ability to advocate for and negotiate systems with and on behalf of program participants.
Proficiency with communication technologies, including email, written communication, and cell phones.
Strong organizational and communication skills, with the ability to keep accurate notes and records and maintain an effective workflow.
Experience with electronic medical records.
Reliable transportation and ability to transport participants when needed.
Valid Massachusetts driver’s license with an acceptable driving record and current proof of insurance.

Nice To Haves

Advanced crisis intervention, treatment, or management skills.
Language capacity.

Responsibilities

Provide strength-based, person-centered case management.
Work collaboratively with assigned or engaged participants, their families or caregivers, and their providers to coordinate care management services.
Serve as a contact point, advocate, and informational resource for program participants, the care team, families or caregivers, payers, and community resources.
Work with participants to plan and monitor care and provide referrals when needed.
Complete a comprehensive needs assessment within two weeks of the initial appointment and update it quarterly.
Develop an individualized service plan with each participant.
Monitor adherence to the service plan, evaluate its effectiveness, track progress in a timely manner, and facilitate changes as needed.
Update crisis prevention or safety plans.
Facilitate access to appropriate medical and specialty providers.
Educate participants and their families or caregivers about relevant community resources.
Facilitate and attend meetings among participants, families or caregivers, the care team, payers, and community resources as needed.
Transport participants when needed.

Benefits

Blue Cross and Blue Shield health and dental insurance
Eye-Med vision benefits
Employer-paid life and long-term disability insurance
Tax-deferred 403(b) retirement plan with employer match after the first year of employment
Medical Flexible Spending Account and Dependent Care Account
Employee Assistance Program
35 days of paid time off in the first year, with vacation increasing with tenure
Pet insurance
Employee discounts
Mileage reimbursement
Stipends for on-call
Qualified employer for student loan forgiveness
Tuition assistance
Extensive training programs, including certifications in evidence-based practices
Supervision for licensure requirements