Care Manager - CSP

Bay State Community Services•Quincy, MA

About The Position

Bay State Community Services (BSCS) is seeking a compassionate, organized, and resourceful Case Manager to join its Community Support Program (CSP) team. The role supports individuals experiencing behavioral health challenges, housing instability, medical needs, and other barriers to living successfully in the community. It involves community-based work, relationship building, connecting people to resources, and helping participants achieve greater stability and independence. The Care Manager provides strength-based, person-centered case management and partners with participants, their families or caregivers, providers, payers, and community resources to coordinate care. The position includes assessing participant needs, developing and monitoring individualized service plans, facilitating access to medical and specialty providers, maintaining crisis or safety plans, and arranging or attending care-related meetings. The position offers health and wellness benefits beginning on the first day of hire, including medical, dental, and vision insurance, employer-paid life and long-term disability insurance, a tax-deferred 403(b) retirement plan with an employer match after the first year, flexible spending accounts, an employee assistance program, paid time off, pet insurance, employee discounts, mileage reimbursement, on-call stipends, tuition assistance, training, and supervision for licensure requirements.

Requirements

A bachelor's degree in a social services field and one year of experience working with mental health or substance use disorders; or an associate degree or high school diploma and two years of experience working with mental health or substance use disorders.
Deep understanding of systems of care for mental health and substance use disorders.
Knowledge of Social Determinants/Drivers of Health resources and ability to advocate for participants and negotiate systems on their behalf.
Proficiency with communication technologies, including email, writing, and cell phones.
Strong organization and communication skills, with the ability to maintain accurate notes and records and an effective workflow.
Experience with electronic medical records.
Reliable transportation and ability to transport participants when needed.
Valid Massachusetts driver's license, acceptable driving record, and current proof of insurance.

Nice To Haves

Advanced crisis intervention, treatment, and management skills.
Language capacity.

Responsibilities

Provide strength-based, person-centered case management.
Work in continuous partnership with assigned or engaged participants, their families or caregivers, and providers to coordinate care management services.
Serve as a contact point, advocate, and informational resource for participants, care teams, families or caregivers, payers, and community resources.
Work with participants to plan and monitor care and provide referrals as needed.
Complete a comprehensive needs assessment within two weeks of the initial appointment and update it quarterly.
Develop individualized service plans with participants.
Monitor adherence to service plans, evaluate effectiveness, track progress in a timely manner, and facilitate changes as needed.
Update crisis prevention plans or safety plans.
Facilitate access to appropriate medical and specialty providers.
Educate participants and their families or caregivers about relevant community resources.
Facilitate and attend meetings among participants, families or caregivers, care teams, payers, and community resources as needed.
Transport participants when needed.

Benefits

Blue Cross and Blue Shield health and dental insurance beginning on the first day of hire.
Eye-Med vision benefits beginning on the first day of hire.
Employer-paid life and long-term disability insurance.
Tax-deferred 403(b) retirement plan, with employer match after the first year of employment.
Medical flexible spending account and dependent care account.
Employee assistance program.
35 days of paid time off in the first year; vacation increases with tenure.
Pet insurance.
Employee discounts.
Mileage reimbursement.
Stipends for on-call work.
Tuition assistance.
Extensive training programs, including certifications in evidence-based practices.
Supervision for licensure requirements.