Care Manager/ Clinical Scheduler

Your Health Organization•West Columbia, SC

31d•Onsite

About The Position

We are seeking a Clinical Scheduler to fill our Care Manager role assist with all clinical scheduling needs for our patients in 29053, 29073, 29123, 29160, and 29170. The role serves as the central scheduling and operational coordinator for a single interdisciplinary care team, ensuring that patients receive the appropriate number and type of in-person encounters required under the Your Health proactive, value-based care model. This position will be working in the Center Street office daily. This is a full-time, salary-based 8-hr position (8:00AM-5:00PM) (Monday-Friday).

Requirements

High school diploma or equivalent required
Previous experience in a medical or healthcare setting, preferably a scheduling or administrative role.
Familiar with medical terminology, procedures, and insurance verification purposes.
Strong organizational and time management skills, with the ability to multitask and prioritize responsibilities effectively.
Excellent communication and interpersonal skills with the ability to build strong relationships at all levels of the organization.
Strong problem-solving abilities
Ability to work effectively under pressure.

Nice To Haves

An Associate or Bachelor's degree in healthcare is preferred.
Preferred CMA, LPN or RN

Responsibilities

Appropriately register, verify and timely schedule patients according to the Company’s care model.
Ensure new patients are being tracked and followed until scheduled.
Schedule appointments for patients according to care model including follow-ups with healthcare providers based on availability, medical urgency, and patient preferences.
Ensure all disciplines with schedules are fully optimized.
Ensure patients are being followed and scheduled appropriately when discharged from an in-patient facility.
Ensure TCM appointments are scheduled promptly and within the required window.
Ensure strong documentation is implemented.
Interact with patients via email, patient portal, telephone, AthenaText, in-person, etc. to gather necessary information, schedule and confirm appointments, and provide pre-appointment instructions.