PT Care Manager
About The Position
The part-time Care Manager provides approximately 25 hours per week of non-clinical case management and coordinated support for students experiencing heightened or complex concerns, such as suicidal ideation, hospitalizations, significant medical issues, family deaths, and other extenuating circumstances. The position conducts student outreach and follow-up, coordinates referrals and support with campus and community partners, maintains appropriate case documentation, and helps students navigate resources and return to campus following significant disruptions. The Care Manager participates in the weekly Petrel Assessment and Care Team (PACT) meeting, supports assessment and monitoring of higher-concern cases, and assists with outreach, educational programming, and prevention initiatives related to student well-being, behavioral intervention, and a campus culture of care. The role is part-time and in person, with occasional remote work possible by request to a supervisor when business operations permit. Availability on Tuesdays and attendance at the weekly 9:00–11:00 a.m. PACT meeting are required. Nights, weekends, and work outdoors in inclement weather may be required. This position is not benefits-eligible and is not eligible for overtime.
Requirements
- Bachelor’s degree in social work, psychology, public health, or a related field.
- Experience with college students or individuals experiencing extenuating circumstances.
- Experience with advising, conflict resolution, and crisis response.
- Experience in program development and execution.
- Demonstrated commitment to inclusive excellence in student affairs practice and strategies to foster belonging.
- Excellent verbal and written communication skills and customer service experience.
- Excellent organization and administrative skills.
- Availability to work Tuesdays and attend the weekly 9:00–11:00 a.m. Petrel Assessment and Care Team meeting.
- Professionalism demonstrated through respectful communication, ethical conduct, accountability, and collaboration.
- Ability to maintain composure and reliability in a dynamic environment, contribute to an inclusive workplace, and engage in continuous learning and improvement.
Responsibilities
- Conduct individualized assessments of PACT referrals to evaluate risk and the need for intervention.
- Coordinate cross-functional support for students with complex needs, ensuring continuity of care and appropriate follow-up.
- Serve as a liaison among students, families, faculty, and university administrators in complex or sensitive situations; explain university policies and procedures and guide stakeholders through appropriate processes.
- Assist students of concern in addressing challenges that may affect academic performance and progress.
- Share responsibility for complex student-care cases, such as student deaths, natural disasters, and hospitalizations, under supervisory guidance during high-volume periods.
- Initiate non-standard student-care follow-up communications, including official correspondence, alerts, and email notifications.
- Design and coordinate workshops for faculty, staff, and students to strengthen awareness of student-care practices.
- Collaborate with campus and community partners to identify resources addressing housing insecurity, financial instability, and other basic-needs issues.
- Participate in the weekly Petrel Assessment and Care Team meeting and support assessment and monitoring of higher-concern cases.
- Assist with outreach, educational programming, and prevention initiatives related to student well-being, behavioral intervention, and a campus culture of care.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
