PT CARE SUP

Forrest General Hospital•Hattiesburg, MS

About The Position

The Patient Care Operations Supervisor (PCOS) reports to the Director of Capacity Management and is accountable during a scheduled shift for managing and guiding hospital operations, including staffing, patient flow, and operational coordination across the enterprise. The role collaborates with nursing, department leaders, and Information Technology to support safe, efficient, and effective care delivery. The PCOS must be able to participate clinically in all components of the nursing process while bringing strong operational and workforce management expertise, including a deep understanding of staffing grids for real-time, data-driven staffing decisions. The role executes and optimizes enterprise-wide staffing requirements, including development and sustainment of a 24/7 staffing model and alignment of resources across departments and facilities within the Forrest Health system. The PCOS uses Epic and UKG scheduling tools to improve efficiency, coverage, and workforce sustainability. In partnership with leadership, the supervisor implements pay incentives, addresses hard-to-fill shifts, improves retention, and expands onboarding and scheduling capabilities. The position advances workforce management strategies aligned with system goals, throughput, and patient experience. Some travel may be required.

Requirements

Graduate of a recognized non-online RN program.
Licensed RN able to practice within the State of Mississippi; licensure is due upon hire.
Two to five years of general nursing experience with demonstrated leadership required.
Minimum three years of staffing/workforce management experience.
Ability to perform under stress, follow instructions, and perform management-level skills.
Demonstrated knowledge and skills to provide age-appropriate patient care and apply clinical judgment across patient populations.
Proficiency in Epic, UKG, and Microsoft Office.
Expertise in budgeting and labor management; staffing grids and productivity standards; man-hours per stat and unit-of-service modeling; and advanced scheduling optimization and system configuration.
Basic Life Support certification within 30 days of employment.
NIH Stroke Scale certification within 90 days of employment.

Nice To Haves

Bachelor’s degree in Nursing preferred.

Responsibilities

Manage and guide hospital operations during a scheduled shift, including staffing, patient flow, and operational coordination.
Participate clinically in all components of the nursing process and apply clinical judgment across patient populations.
Execute and optimize enterprise-wide staffing requirements, including developing and maintaining a 24/7 staffing model.
Make real-time staffing adjustments based on census, acuity, and throughput needs.
Align staffing resources across departments and facilities and standardize staffing practices across the system.
Use Epic and UKG scheduling tools to improve efficiency, coverage, and workforce sustainability.
Partner with leadership to develop strategic scheduling models and implement pay incentives and solutions for hard-to-fill shifts.
Expand onboarding, education, and adoption of scheduling tools, and implement and sustain retention strategies.
Communicate policy, procedural, and operational changes to staff.
Participate in department planning, decision-making, and policy formation.
Hold staff accountable to the organizational mission, values, and performance expectations.
Respond to patient care needs, including cardiac monitoring, stroke care, and medical-surgical populations, while maintaining required technical nursing competencies.
Follow Forrest Health policies, procedures, and standards of care, including safety, infection control, and compliance requirements.
Promote compassion, teamwork, and service excellence.
Collaborate across Forrest Health to support patient flow, throughput, and capacity management.